Homeless Services Advocate

4 weeks ago


Oswego, New York, United States Oco Inc Full time
About OCO Inc.

As a leading provider of human services in Oswego County, OCO Inc. is dedicated to empowering individuals and families to achieve stability and self-sufficiency. Our Crisis & Development Services team is seeking a skilled Homeless Services Advocate to join our team.

Job Summary

The Homeless Services Advocate will provide on-going case management to assist homeless individuals and families in achieving permanent housing and supportive services during their experience of homelessness and housing stabilization. This role requires a strong understanding of crisis intervention, advocacy, referral, coordination, and other case management and supportive services related to housing stability.

Key Responsibilities

• Answer crisis hotline and provide immediate triage support to individuals who are homeless or at risk of becoming homeless.
• Assess individuals/household for program eligibility and gather required forms to request payment of financial assistance.
• Ensure prompt and accurate data input into Homeless Management Information System (HMIS) ServicePoint and Initial Contact and Intake data into agency database, CAPTAIN.
• Provide emergency supportive and crisis counseling, including crisis intervention and conflict resolution.
• Follow applicable Federal, State, and Local regulations and/or standards, including HUD/OTDA/OCO.
• Conduct assessment of strengths, needs, and goals and develop a viable plan of action with clients.
• Monitor outcomes and update plans accordingly, periodically reassessing needs.
• Provide on-site visits to apartments to provide services and support.
• Link clients with necessary community services and resources and act as liaison between tenants and landlord, neighbors, or service providers when a communication barrier is present.
• Assist clients with securing funding, household supplies, proper clothing, and ensuring adequate food supply.
• Complete accurate documentation and timely paperwork.
• Assist with education and direction to address prevention of future evictions or homeless situations.
• Provide and/or assist in securing necessary transportation to access services.
• Work cooperatively with other agency and community providers.
• Provide education to clients in money management skills, home upkeep, etc.
• Perform related duties and special projects as assigned.
• Attend related trainings and in-services as assigned.

Requirements

• Ability to relate to special populations and individuals/families with multiple life difficulties.
• Ability to relate in a warm, non-judgmental manner, and be a good role model to clients.
• Ability to establish and maintain successful relationships with service providers and staff.
• Ability to work independently and be self-motivated, resourceful, organized, and adaptable in carrying out job duties.
• Flexibility with work schedule to meet the needs of the program.
• Non-judgmental, trauma-informed, client-centered approach and family development philosophy.
• Good oral and communication skills.
• Professional, objective manner and good judgment, initiative, and resourcefulness.
• Valid New York State Driver's License and access to a reliable vehicle for travel throughout the area and to transport clients.

Minimum Qualifications

• Associate's Degree in a Behavioral Sciences or Human Services Field.
• One to three years related experience working with special populations, in a human services or housing program field, or any acceptable combination of education, experience, and training.

Work Schedule

37.5 hours weekly, Monday through Friday, 8:30 am to 4:30 pm with flexibility required.

OCO Inc. is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, marital status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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