Patient Access Representative 2

3 days ago

Peoria, Illinois, United States Heartland Community Health Clinic Full time
Job Summary

The Patient Access Representative 2 plays a vital role in the Heartland Community Health Clinic, ensuring seamless patient experiences and efficient clinical operations. This dynamic individual will be responsible for managing patient information, scheduling appointments, and providing exceptional customer service.

Key Responsibilities
  • Obtain and verify patient information for accurate billing and reimbursement
  • Utilize computer technology for scheduling and registration, ensuring data accuracy and completeness
  • Provide quality customer service, adhering to Heartland Health Services' mission and strategic goals
  • Float to various Heartland locations as needed, maintaining related expense reports
  • Answer telephone calls promptly, politely, and courteously, directing calls to the appropriate personnel or departments
  • Initiate or update demographic and billing information, ensuring data accuracy and completeness
  • Interview patients to obtain verification of identification, insurance, and billing information
  • Verify and scan insurance cards and required documentation into the practice management system
  • Obtain information from the State of Illinois MEDI system and update patient information in the practice management system
  • Notify clinical staff when patients are registered through the practice management system
  • Collect various forms of payments from patients, ensuring accurate reconciliation with the practice management system and credit card terminal
  • Schedule patient appointments accurately, consistently contacting patients to remind them of their appointments
  • Notifies on-site lab of walk-in patients and completes required paperwork
  • Distribute written prescriptions and maintain a signature log of patient/representative picking up prescriptions
  • Distribute mail to various clinic departments and employees' in-house mailboxes
  • Work on bump list and no-show calls daily, assisting with pre-registration and contacting new patients or those with insurance changes/updates
  • Maintain a thorough knowledge of the Practice Management System, helping to coordinate workflows and provide excellent customer service
  • Respond to supervisor's requests in a timely, respectful, and effective manner
  • Support clinic compliance with federal, state, local, and HHS rules, regulations, protocols, and procedures
  • Support and participate in HHS's continuous quality improvement efforts to improve patient outcomes
  • Maintain and assure confidentiality of patient information in accordance with HHS's policies
  • Report building/equipment problems through the appropriate channels
  • Perform any clerical duty or department-related task as assigned by supervisor in a continuously changing medical practice
Requirements
  • High school diploma or equivalent
  • Courteous, efficient telephone manners; prompt routing of calls
  • Ability to read and write to review, file, and maintain patient medical records and charts, and to operate standard office equipment
  • Ability to work varying schedules and have reliable transportation
  • Ability to communicate with supervisor via cell phone regarding staffing changes
  • Strong interpersonal skills to greet patients, visitors, and staff with a smile and obtain required information and respond to their questions
  • Analytical ability to balance and organize work to perform multiple functions for the department
  • Basic Microsoft Word and Excel knowledge preferred but not required
  • Bilingual in Spanish preferred but not required

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