Healthcare Access Specialist 2

1 week ago

Peoria, Illinois, United States Heartland Community Health Clinic Full time

Job Type

Full-time

Description

Position Information

Full-time (40 hours per week)

Monday-Friday shifts

PTO (4 weeks accrued)

Benefits as of day 1 (Medical/Dental/Vision/LTD/STD/Life/Pet Insurance)

401K Match after 30 days of employment

10 paid holidays per year

$17-20 per hour

Position Summary

The Patient Access Coordinator 2 is responsible for various administrative tasks within a medical office setting. This includes gathering essential patient information for billing and reimbursement purposes, utilizing comprehensive computer systems for scheduling and registration, and ensuring high-quality customer service in alignment with Heartland Community Health Clinic's mission and regulatory standards.

Essential Functions

  • Assists at all Heartland locations as needed; manages related expense reports.
  • Greets patients and visitors promptly upon arrival, maintaining awareness of all individuals entering the facility.
  • Handles telephone inquiries in a courteous and efficient manner, directing calls appropriately.
  • Updates and verifies demographic and billing information to ensure data accuracy in the practice management system.
  • Conducts patient interviews to confirm identification, insurance, and medical records.
  • Verifies and scans insurance documentation into the practice management system.
  • Obtains necessary information from relevant state systems and updates patient records accordingly.
  • Informs clinical staff of patient registrations through the practice management system.
  • Collects payments from patients as required, ensuring alignment with the practice management system.
  • Reconciles daily collections with computer reports at the end of each day.
  • Schedules patient appointments accurately following departmental guidelines.
  • Contacts patients to remind them of upcoming appointments.
  • Notifies on-site labs of walk-in patients and completes necessary paperwork.
  • Distributes prescriptions and maintains a log of signatures for pickups.
  • Handles mail distribution to various departments and in-house mailboxes.
  • Works on daily follow-ups for no-show patients.
  • Assists with pre-registration and contacts new patients or those with insurance updates.
  • Maintains proficiency in the Practice Management System.
  • Coordinates workflows to enhance customer service.
  • Adheres to departmental policies, procedures, and reference materials.
  • Responds to supervisor requests in a timely and respectful manner.
  • Ensures compliance with all applicable regulations and protocols governing medical services.
  • Participates in quality improvement initiatives aimed at enhancing patient outcomes.
  • Collaborates with clinical teams to develop policies that promote patient-centered communication.
  • Maintains confidentiality of patient information as per clinic policies.
  • Reports any facility or equipment issues through the appropriate channels.
  • Performs clerical duties or other tasks as assigned by supervisors in a dynamic medical environment.
  • Attends all required staff and departmental meetings.

Job Qualifications

  • High school diploma or equivalent.
  • Polite and efficient telephone etiquette.
  • Ability to read and write for maintaining patient records and operating standard office equipment.
  • Flexibility to work varied schedules and reliable transportation.
  • Strong interpersonal skills for engaging with patients and staff.
  • Analytical skills to manage multiple tasks effectively.
  • Basic knowledge of Microsoft Word and Excel preferred.
  • Bilingual in Spanish preferred.

Salary Description

$17-20 per hour

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