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Medical Office Access Representative 2
2 months ago
Job Type: Full-time
Position Overview: The Patient Access Representative 2 is responsible for a variety of essential tasks within a medical office setting. This role involves collecting accurate patient information for billing and reimbursement purposes, utilizing advanced computer systems for scheduling and registration, and ensuring high-quality customer service in alignment with the mission and strategic objectives of Heartland Community Health Clinic.
Key Responsibilities:
- Provide support across all Heartland locations as needed.
- Greet patients and visitors promptly, maintaining awareness of all individuals entering the facility.
- Answer phone calls in a courteous and efficient manner, directing inquiries to the appropriate departments.
- Initiate and update patient demographic and billing information to ensure data accuracy.
- Conduct patient interviews to verify identification, insurance, and medical records.
- Process insurance cards and required documentation, ensuring proper entry into the practice management system.
- Collect payments from patients and reconcile daily financial transactions.
- Schedule patient appointments in accordance with departmental guidelines and follow up with reminders.
- Assist with pre-registration and outreach to new patients or those with insurance updates.
- Maintain knowledge of the Practice Management System and support workflow coordination for optimal customer service.
- Adhere to all applicable regulations and protocols related to healthcare services and patient confidentiality.
Qualifications:
- High school diploma or equivalent.
- Strong telephone etiquette and prompt call routing skills.
- Ability to read, write, and maintain patient records effectively.
- Reliable transportation and flexibility in scheduling.
- Excellent interpersonal skills for engaging with patients and staff.
- Analytical skills to manage multiple tasks efficiently.
- Basic knowledge of Microsoft Word and Excel is preferred.
- Bilingual in Spanish is a plus.
Compensation: $17-20 per hour
