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Client Relations Specialist

2 months ago

Tulsa, Oklahoma, United States Volvo Group Full time

Position Overview:

As a vital member of our customer service team, you will be responsible for delivering exceptional support to our clients, ensuring their needs are met with professionalism and efficiency.

Key Responsibilities:

  • Act as the primary point of contact for customers, addressing inquiries and identifying service requirements.
  • Assist in the preparation of necessary documentation to facilitate service operations.
  • Monitor ongoing projects to ensure timely completion and customer satisfaction.
  • Collaborate with workshop management to optimize service efficiency and profitability.
  • Communicate effectively with customers regarding service timelines and payment options.
  • Handle customer feedback and complaints with courtesy and professionalism.
  • Support the management of customer bookings for inspections, servicing, and repairs.

Essential Skills and Qualifications:

  • Understanding of service department operations and vehicle parts.
  • Strong verbal and written communication skills.
  • Proficient in IT, with the ability to learn in-house systems.

Benefits:

  • Generous holiday allowance that increases with service.
  • Contributory pension scheme.
  • Health cash back scheme.
  • Employee discounts across various retailers and services.

At Volvo Group, we pride ourselves on being a leading manufacturer in the transport industry, committed to providing robust solutions and fostering strong relationships with our clients.