Lead Patient Services Representative
2 weeks ago
We are seeking a highly skilled Lead Patient Services Representative to join our team at the University of Colorado Anschutz Medical Campus. As a key member of our Community Practice team, you will be responsible for providing exceptional patient care and support to our patients and families.
Key Responsibilities- Act as a subject matter expert and lead for other Front Desk Staff, Certified Medical Assistants, and Physicians in job-related functions.
- Assist in developing, implementing, and evaluating departmental policies and procedures.
- Mentor, monitor, coach, and evaluate team members' performance, focusing on productivity and quality management.
- Coordinate services, prioritize assignments, and promote situational decision-making/problem-solving.
- Perform responsibilities of the underlying job, taking responsibility for handling complex or novel issues and providing guidance to team members.
- A High School Diploma or GED.
- 3+ years of patient/client-facing experience.
- Preferred qualifications include an Associate's degree, medical office/customer service experience, bilingual Spanish-speaking skills, and proficiency in EPIC, Kronos, and MS Office.
This role requires the ability to work in a fast-paced environment, take appropriate action, and maintain confidentiality. The successful candidate must be able to work in person and travel to alternate locations as assigned.
Why Work with Us?The University of Colorado Anschutz Medical Campus is a world-class medical destination at the forefront of life-changing science, medicine, and healthcare. We offer a comprehensive benefits package, a dynamic work environment, and opportunities for professional growth and development.
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Lead Patient Services Representative
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