Patient Service Representative
7 days ago
We are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Health Images in Aurora, CO.
Job Summary:The Patient Service Representative is responsible for providing exceptional patient care and facilitating the needs of our physicians. This role requires strong communication skills, organizational abilities, and a customer-focused approach.
Key Responsibilities:- Answer inbound calls and provide a friendly and warm greeting to all patients and providers.
- Check scheduled patients in/out and ensure proper documentation is received from the patient.
- Collect co-pays, co-insurance, and deductible if necessary.
- Listen and resolve patient, provider, and customer complaints, communicating with the PSR Lead and/or Area Manager as needed.
- Ensure accurate data entry for patient registration.
- Assist with medical records as needed.
- Manage eRIS Center workflow, including daily schedule, billing complete, priors grid, delinquent exams, waitlist, report delivery queues, and collection of TOS.
- Stay abreast of known carrier-related issues and identify carrier-specific concerns.
- Monitor schedule and ensure all data, attachments, history, etc. have been completed before the exam is finished.
- Facilitate no-show appointments, calling patients, cancelling, and rescheduling as needed.
- Reschedule and cancel appointments as directed, receiving incoming and outgoing calls to patients.
- Monitor the waiting room to avoid extended wait times and assist patients as needed.
- Request orders and process new/same-day requests.
- Request patients complete a satisfaction survey after their exam.
- One plus year of experience providing exceptional customer service in a healthcare environment.
- Detail-oriented, self-motivated, a problem solver, and a team player.
- Ability to navigate multiple computer screens and browsers quickly and accurately.
- Ability to excel in a fast-paced team environment.
- Ability to continuously exceed company and customer expectations.
- Strong communication skills and professional demeanor.
- Company-matched 401(k) plan.
- Employee Stock Ownership Plan.
- Paid Time Off + Paid Holidays.
- Employee Assistance Program.
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Patient Services Representative
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Patient Services Representative
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Aurora, Colorado, United States University of Colorado Full timeJob Title: Patient Services RepresentativeWe are seeking a highly organized and detail-oriented Patient Services Representative to join our team at the University of Colorado Anschutz Medical Campus. As a Patient Services Representative, you will play a critical role in providing exceptional patient care and ensuring a positive experience for our patients...
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