Patient Services Representative I-II Department of Psychiatry

2 weeks ago


Aurora, Colorado, United States University of Colorado Full time
Job Summary

We are seeking a highly skilled Patient Services Representative to join our team at the University of Colorado Anschutz Medical Campus. As a key member of our Community Practice, you will be responsible for providing exceptional customer service to patients and families, ensuring a positive experience throughout their visit.

Key Responsibilities
  • Welcoming patients and visitors, setting the tone for a positive experience
  • Checking patients in and out for appointments, scheduling follow-up appointments as needed
  • Verifying patient and insurance information, accurately documenting necessary modifications in the Electronic Health Record (EPIC)
  • Answering multiple phone lines to fulfill patient needs over the phone
  • Monitoring provider schedules daily to ensure all open appointment slots are filled and schedules are free of roadblocks
  • Reviewing the Daily Appointment Report three to five days in advance for patient appointments to ensure referral accuracy
  • Collecting patient copays and balancing the drawer daily
Requirements
  • High school diploma or equivalent
  • 1+ years of patient/client-facing experience
  • Strong organizational and personal skills, with a strong work ethic
  • Strong communication skills, both written and verbal
  • Ability to maintain a positive attitude with clients, employees, and management
  • Ability to work quickly, individually and as part of a team
  • Ability to read, analyze, and interpret policies, documents, and regulations
Benefits

The University of Colorado offers an excellent benefits package, including medical, dental, and additional insurance options, retirement plan, paid time off, and tuition benefit. We are committed to diversity and equity in education and employment.



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