Hospitality Professional
3 weeks ago
Job Title: Hospitality Professional (Casino Environment)
Job Summary:
We are seeking a skilled Hospitality Professional to join our team at Gila River Gaming Enterprises Inc. in a casino environment. As a key member of our hospitality team, you will be responsible for providing exceptional guest service experiences while ensuring all laws and regulations related to the safe and responsible service of alcoholic beverages are strictly adhered to.
Key Responsibilities:
- Promote and provide excellent guest service experiences to both internal and external guests.
- Answer menu questions posed by guests.
- Maintain knowledge of beverages and any food offerings or special menu items offered.
- Upsell to premium offerings of wine, beer, and spirituous liquors.
- Observe guests' behavior and cues that could indicate obvious signs of intoxication.
- Provide attentive, friendly, and professional service to internal and external guests while communicating in a positive, respectful manner.
- May act in the capacity of a server assistant and ensure food items are picked up and served immediately upon availability from the kitchen.
- Ensure the quality and presentation meet or exceed the expectations of guests.
- Perform other special projects and duties as assigned.
Requirements:
- High School Diploma or equivalent preferred.
- Experience working in a fast-paced, high-volume bar, restaurant, or nightclub is preferred.
- General wine, beer, and spirituous liquor knowledge preferred.
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP), and other required compliance trainings.
- Ability to perform the GILA WAY, which is as follows: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
- Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.
Important Notes:
As a condition of employment, all new hires must pass the following:
Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety-sensitive positions.
Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting, or theft convictions will be ineligible for employment.
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