Server Role Opportunity

6 days ago


Charlottesville, Virginia, United States Kimpton Hotel Full time
Job Summary

We are seeking a highly motivated and customer-focused Server to join our team at Kimpton The Forum Hotel. As a Server, you will be responsible for providing exceptional service to our guests, ensuring their dining experience is memorable and enjoyable.

Key Responsibilities
  • Provide quality customer service by demonstrating excellent knowledge of our menu items and beverage offerings.
  • Serve food and beverages to guests in a timely, courteous, and efficient manner.
  • Act as an advocate for the restaurant, creating personal experiences for our guests and developing relationships that will encourage repeat visits.
  • Support your team by providing assistance when needed, maintaining a clean and safe environment, and adhering to our high standards of service.
  • Learn and maintain product knowledge of our menu, wine, and beverage offerings, as well as general restaurant knowledge.
  • Ensure guests have an enjoyable and memorable experience, addressing any complaints or concerns in a professional manner.
  • Perform sidework, open bottled wine for guests, and assist with setup and breakdown of various stations.
  • Maintain constant communication with support staff and management, wearing multiple hats as needed to ensure seamless service.
Requirements
  • 1 year of experience in a similar or supportive role is preferred.
  • Food Handler and Alcohol Awareness Certifications (if applicable).
  • Able to prioritize multiple tasks in a dynamic environment.
  • Able to learn, retain, and present product, menu, and allergy information to guests.
  • Knowledge of or ability to learn our restaurant POS system is required.
  • Must be able to calculate accurate bill amounts and use proper credit card and money handling skills.
  • Excellent communication and presentation skills.
  • Passion for crafting and personalizing guest experiences.
  • Highly motivated and flexible with the ability to take initiative.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
What We Offer

We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. We welcome and celebrate people of all backgrounds, experiences, and perspectives. Our team members are empowered to be themselves, lead themselves, and make a meaningful impact in the lives of our guests and colleagues.



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