Front Office Coordinator

4 weeks ago

Livermore, California, United States PDS Health Full time

Overview

The Front Office Coordinator is a vital role at PDS Health, responsible for ensuring a seamless patient experience from initial contact to treatment completion. This position requires a high level of organization, attention to detail, and excellent communication skills.

Key Responsibilities

  • Model company culture, values, and standards in all interactions with patients, guests, and team members.
  • Support the Perfect Patient Experience (PPE) process by ensuring patients are comfortable and informed throughout their visit.
  • Schedule appointments efficiently, ensuring each healthcare provider has a smooth and productive day.
  • Interact and communicate with patients and guests in the reception area, providing a warm and welcoming environment.
  • Answer telephones in a timely manner, handling all calls with efficiency and thoroughness.
  • Ensure all tasks on the front office checklist are completed daily, maintaining accurate and up-to-date patient records.
  • Post payments to patient accounts in accordance with Company policies.
  • Subject Matter Expert in practice management system, ensuring patient registration, e-check in, and account information are accurate and up-to-date.
  • Be efficient in patient check in, obtaining all necessary consents and promptly notifying the back-office team.
  • Confirm all patient appointments in accordance with office confirmation policies or a minimum of 2 days in advance.
  • Ensure all patient messages received from the Contact Center are returned and resolved in a timely manner.
  • Active participant in daily morning huddles, monthly team meetings, and any other meetings as required.
  • Thorough understanding of business imperatives and how the role directly impacts metrics.
  • Demonstrate stewardship of the PDS Brand, making decisions consistent with the PDS Brand framework.
  • Become knowledgeable and support clinicians on patient education regarding the Mouth-Body Connection.
  • Maintain an appropriate professional appearance and demeanor in accordance with company policies, addressing others professionally and respectfully.
  • Ensure Compliance with Company policies, as well as State, Federal, and other regulatory bodies.

Qualifications

  • High School Diploma or general education degree (GED).

Preferred

  • Prior course work or on-the-job training in the fields of dentistry, insurance, or business.

Knowledge/Skills/Abilities

  • Knowledge of office practices, technology applications, and patient insurances.
  • Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results).
  • Patient Advocate (flexible and adaptive; empathetic; passionate; ethical).
  • Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient).
  • Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of team members and clinicians; understands local market drivers and competition).
  • Influencer (active listener/observer of behavior; creates a win/win need for change).
  • Self-motivated, reliable individual capable of working independently as well as part of a team.
  • Ability to manage tasks and time effectively without compromising the quality of the work.
  • Excellent interpersonal, oral, and written communication skills.
  • Ability to handle and maintain extreme confidentiality with patient records.
  • Organized, detail-oriented individual able to work in a fast-paced environment.

Benefits

  • Medical, dental, and vision insurance.
  • Paid time off.
  • Tuition Reimbursement.
  • 401K.
  • Paid time to volunteer in your local community.

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

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