Safety Assistance Specialist I
2 weeks ago
At Texas Mutual, we pride ourselves on fostering a workplace built on respect and equality. We are an equal opportunity employer, welcoming all qualified candidates to apply without discrimination based on age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other legally protected status.
Position Overview
As a Safety Services Associate I, you will be integral to our mission of enhancing safety across Texas. Your role will involve engaging with customers through both outbound and inbound communications to provide valuable insights into safety resources.
Join a company dedicated to making a difference while enjoying a rewarding career and a collaborative work environment. Texas Mutual offers competitive benefits, opportunities for community involvement, and the flexibility of a hybrid work schedule.
Key Responsibilities & Qualifications
In your role as a Safety Services Associate I, you will:
- Handle incoming calls and emails from policyholders, agents, injured workers, and other stakeholders to address common inquiries related to safety resources.
- Utilize your communication and analytical skills to identify and resolve customer issues by navigating online systems to find appropriate solutions.
- Clearly articulate safety education to customers regarding accident prevention tools, including how-to guides, FAQs, safety videos, webinars, and other digital content.
- Conduct outreach to policyholders through outbound calls and emails to promote accident prevention services and arrange virtual consultations.
- Ensure accurate and timely data entry into company systems and electronic records to maintain compliance with established standards.
- Support safety services consultants by preparing and sending routine correspondence to policyholders and internal teams.
- Gather customer feedback and identify areas for service enhancement to share with management.
- A high school diploma or equivalent.
- Up to two years of experience in customer service, call center operations, safety and health, or the insurance sector, or relevant education and training.
- Strong problem-solving, listening, communication, computer, and customer service abilities.
- Comprehensive training will last 12 weeks, ensuring you are well-prepared for your new role.
- Training will follow a hybrid schedule, combining on-site and virtual learning, with at least two mandatory in-office days each month.
Our flex-hybrid model allows you to thrive by balancing remote work with in-office collaboration as needed. All employees must reside in Texas and travel to their designated office as required.
Our Benefits Include:
- Annual performance bonuses and merit-based salary increases.
- Lifestyle Savings Account ($1,000 annually).
- Automatic 4% employer contribution to retirement plans.
- 401k plan with 100% employer match up to 6%.
- Student loan repayment matching in the 401k plan.
- Three weeks of vacation time.
- Nine paid holidays and two personal days each year.
- Comprehensive health, Rx, vision, and dental insurance from day one.
- Life and disability insurance.
- Flexible spending accounts.
- Pet insurance and discounts on pet prescriptions.
- Access to a free on-site gym, fitness classes, and wellness resources.
- Free identity theft protection services.
- Consultation for student loan repayment and refinancing at no cost.
- Opportunities for professional development and tuition reimbursement.
- Employee referral bonuses.
- Complimentary snacks on-site.
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