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Safety Services Associate I

2 months ago

Austin, Texas, United States Texas Mutual Full time
Welcome to Your Future Career

At Texas Mutual, we prioritize fostering a culture of respect and inclusivity, proudly standing as an equal opportunity employer. We encourage all qualified candidates to consider joining our team, where every application is valued without discrimination based on age, race, color, national origin, religion, sex, gender identity, sexual orientation, genetic information, veteran status, or any other legally protected status.

Position Overview
As a Safety Services Associate I, you will be instrumental in our mission to enhance safety across Texas. Your role will involve engaging with customers through both outbound and inbound communications to provide essential information about safety resources.

Join a purpose-driven organization that offers a rewarding career and a collaborative work atmosphere. Alongside meaningful responsibilities, Texas Mutual provides outstanding benefits, opportunities for community involvement, and the flexibility of a hybrid work schedule.

Key Responsibilities & Qualifications

In your role as a Safety Services Associate I, you will:
  • Respond to incoming calls and emails from policyholders, agents, injured workers, and various stakeholders to address routine inquiries regarding safety information and resources.
  • Utilize your communication and analytical skills to identify and resolve customer issues by accessing online systems to find, review, and deliver solutions that align with customer needs.
  • Clearly articulate safety-related educational content to customers, covering accident prevention resources such as instructional documents, FAQs, safety videos, webinars, and other digital materials.
  • Proactively reach out to policyholders through outbound calls and emails to present accident prevention services and arrange virtual consultations.
  • Ensure accurate and timely data entry into company systems and electronic records, adhering to established standards for quality and compliance.
  • Support safety services consultants by preparing and dispatching routine correspondence to policyholders and internal stakeholders via letters and emails.
  • Gather customer feedback and identify opportunities for service enhancement to communicate to management.
Essential Qualifications:
  • A high school diploma or equivalent.
  • Up to two years of experience in customer service, call center operations, safety and health, or the insurance sector, or equivalent education and training.
  • Strong problem-solving, listening, communication, computer, and customer service skills.
Training and Office Expectations:
  • Comprehensive training will last 12 weeks, ensuring you are well-prepared for success in your new role.
  • Training will follow a flexible hybrid model, combining on-site and virtual sessions, with a minimum of two mandatory in-office days each month.
Flex-Hybrid Work Environment:

Texas Mutual's flexible hybrid schedule allows you to thrive by balancing remote work with in-office collaboration as needed. All employees must reside in Texas and may need to travel to their designated office as required.

Our Comprehensive Benefits:
  • Annual performance bonuses and merit-based salary increases.
  • Lifestyle Savings Account ($1,000 annually).
  • Automatic 4% employer contribution to retirement plans.
  • 401k plan with 100% employer match up to 6%.
  • Student loan repayment matching in the 401k plan.
  • Three weeks of vacation time.
  • Nine paid holidays and two personal days each year.
  • Health, prescription, vision, and dental insurance from day one.
  • Life and disability insurance.
  • Flexible spending accounts.
  • Pet insurance and discounts on pet prescriptions.
  • Access to a free on-site gym, fitness classes, and wellness resources.
  • Complimentary identity theft protection.
  • Free consultations for student loan repayment and refinancing.
  • Opportunities for professional development and tuition reimbursement.
  • Employee referral bonuses.
  • Complimentary snacks on-site.