Client Relations Specialist
1 week ago
New England Life Care (NELC) stands as a leader in home infusion therapy within New England, being the only non-profit provider in the region. Established by local hospitals, NELC is dedicated to ensuring that patients receive care that aligns with the highest standards of excellence in healthcare delivery.
At NELC, we are committed to fostering a diverse and inclusive workplace. We welcome applicants who may not meet every qualification listed but are excited about the opportunity to contribute to our mission.
We are currently seeking a Business Development Specialist to join our team. This role will focus on cultivating relationships within the hospitals located in the Boston South area. The primary aim is to build a robust account management connection with our Nursing, CCRC, and Intake Teams, while also understanding and anticipating the needs of our member hospitals to identify growth opportunities.
Key Responsibilities:
- Expand accounts and territory to achieve or surpass quarterly and annual performance targets.
- Effectively promote NELC's offerings to all referral sources, including physicians, clinical staff, and case managers.
- Collaborate with leadership to create tailored plans for member engagement and ensure ongoing positive contributions to NELC's financial health.
- Review performance metrics with hospital department heads to maintain member engagement and compliance with by-law requirements.
- Set and meet quarterly performance goals in alignment with member-specific strategies.
- Engage in hospital committees to strengthen relationships and promote NELC services.
- Develop marketing initiatives within member institutions to enhance visibility and engagement.
- Identify and pursue new business opportunities within assigned hospitals.
- Work closely with clinical teams to establish specific goals for account management.
- Maintain open communication with referral sources to ensure satisfaction and address any concerns.
- Provide regular updates to senior management regarding partnership development activities.
Qualifications:
- Bachelor's Degree or equivalent experience is required.
- A minimum of five years of experience in health product sales or home infusion therapy sales is necessary.
- Management experience is essential.
Regulatory Knowledge:
- Familiarity with federal and state fraud and abuse laws is required.
- Understanding of HIPAA Privacy and Security Regulations is preferred.
- A valid driver's license and a clean driving record are mandatory.
New England Life Care is an equal opportunity employer.
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