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Membership Engagement Specialist
2 months ago
The YMCA of Metropolitan Los Angeles stands as a leading non-profit organization dedicated to enhancing community well-being. Our diverse network of branches, camps, and childcare facilities fosters a collaborative and fulfilling workplace where individuals can thrive, pursue their passions, and contribute positively to society.
We are committed to our Core Values: Caring, Honesty, Respect, and Responsibility. Our staff is our greatest asset, and we aim to cultivate high-performing teams across our branches. We seek enthusiastic individuals who are eager to help us amplify our impact, empower our community, and deliver exceptional programs.
Role Responsibilities
The Membership Engagement Specialist plays a crucial role in driving membership growth through effective marketing strategies, lead generation, and conversion efforts. Key responsibilities include:
- Fostering a welcoming atmosphere by greeting all members and guests warmly.
- Delivering outstanding customer service to members, guests, and program participants.
- Accurately processing all membership and program enrollments, ensuring member information is up-to-date.
- Managing program registrations, payments, and membership transactions efficiently.
- Providing comprehensive responses to inquiries, ensuring accurate information is communicated at all times.
- Ensuring access control by verifying membership status and resolving any issues as they arise.
- Supporting the Membership Team in achieving sales objectives, including conducting member interviews and tours.
- Addressing member feedback, inquiries, and concerns promptly and courteously.
- Promoting YMCA programs that align with members' evolving needs and interests.
- Engaging with members about their participation in programs and events.
- Offering solutions for membership cancellations while adhering to established procedures.
- Implementing cash handling procedures accurately during payment processing.
- Participating in staff meetings and training sessions as required.
- Upholding YMCA policies related to safety, supervision, and risk management.
- Exemplifying the Six Pillars of Character and YMCA Core Values in all interactions.
- Demonstrating a commitment to personal growth and leadership development.
- Performing additional duties as assigned by management.
