Technical Operations Specialist

4 weeks ago

San Francisco, California, United States Airtable Full time
Job Description

Airtable is seeking a Technical Operations Specialist to assist in integrating Airtable into existing systems and expanding internal enterprise use of Airtable.

Key Responsibilities
  • Coordinate the intake, prioritization, and execution of Airtable requests from the business.
  • Develop and implement core workflows into Airtable systems using interfaces, automations, and AI to improve overall functionality and performance.
  • Work in tandem with IT Support to maintain business-critical Airtable-connected apps and build a robust way to manage a growing suite of apps.
  • Analyze new requests for support of business processes that were previously managed via spreadsheets, third-party SaaS, or locally owned bases.
  • Routinely expand the capabilities of existing bases by integrating new features as they are made available.
  • Develop artifacts and assets to support end users and business champions.
  • Conduct formal training sessions to grow company-wide expertise.
  • Capture, document, and route feedback to product development regarding product functionality and user experience.
  • Identify critical feature gaps preventing the usage of Airtable for specific business workflows.
  • Provide contextual information concerning the scope, severity, and frequency of impact resulting from product gaps or performance limitations.
  • Design and implement automation to make IT processes repeatable, scalable, and secure.
  • Write standalone code to interface with webhooks or create API integrations to optimize and connect our SaaS applications with each other and with Airtable.
  • Guide build vs. buy decisions for integrations and tooling for IT and other departments.
  • Administer, develop, and support Airtable's corporate-connected applications built on Airtable.
Requirements
  • 8+ years of IT Engineering or hands-on technical operations experience.
  • Solution-oriented with the ability to distill complex topics and trade-off decisions into concise and actionable summaries.
  • Experience with administering and developing in and against SaaS, and applications and services, including Google Workspace and Slack.
  • Comfort and familiarity with modern development practices and the development lifecycle with experience using Scrum, Kanban, Lean, or other agile methodologies.
  • 5+ years experience gathering user requirements, developing custom business solutions, and managing distributed systems.
  • 5+ years experience in project management (PMP certification preferred).
  • Demonstrated success working in cross-functional teams and experience liaising between IT and business partners.
  • Aptitude for thinking in systems, navigating complexity, and prioritizing jobs to be done.
  • Exceptional visual, written, and verbal communication skills.
  • Ability to operate in ambiguity.
  • Expansive understanding of the full operation of a Services organization.
What We Offer

Airtable is an equal opportunity employer. We embrace diversity and strive to create a workplace where everyone has an equal opportunity to thrive. We welcome people of different backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any characteristic protected by applicable federal and state laws, regulations, and ordinances.

Compensation awarded to successful candidates will vary based on their work location, relevant skills, and experience. Our total compensation package also includes the opportunity to receive benefits, restricted stock units, and may include incentive compensation.

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