Customer Service Representative
5 days ago
We are seeking a skilled Customer Service Representative to join our Horizon Group team in a Business Solutions Advisor role. As a key member of our team, you will be responsible for providing exceptional customer service and support to our business customers.
Main Responsibilities:
- Act as the primary point of contact for potential and existing business customers, providing timely and effective solutions to their queries and concerns.
- Negotiate new contracts with business customers, ensuring a seamless onboarding experience.
- Independently manage contract closures, ensuring timely and efficient resolution of customer issues.
- Collaborate closely with our field staff to ensure seamless customer service and support.
- Respond to customer inquiries about our Sky Business Solution, both in writing and over the phone.
- Maintain accurate and up-to-date customer data using our customer management system.
Requirements:
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
- Proven experience in a customer-facing role, preferably in the hospitality industry.
- Strong computer skills, with proficiency in customer management systems.
- Excellent German language skills, both spoken and written.
- Ability to work independently and as part of a team, with a strong commitment to customer satisfaction.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
- Access to the latest technology and tools.
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