Customer Service Representative

2 months ago


Omaha, Nebraska, United States Pacific Life Full time

About Pacific Life

Pacific Life is a leading provider of life insurance and annuity products, dedicated to helping individuals and families achieve their financial goals. Our company values innovation, collaboration, and customer satisfaction, and we're committed to delivering exceptional service to our policyholders.

Job Summary

We're seeking a highly skilled and customer-focused individual to join our Consumer Market's Division Affluent Market Customer Service team as a Customer Service Representative. In this role, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving their issues in a timely and professional manner.

Key Responsibilities

  • Respond to customer inquiries and requests via phone, email, or other communication channels.
  • Resolve customer complaints and issues in a fair and timely manner.
  • Provide accurate and timely information to customers regarding their policies and benefits.
  • Collaborate with internal teams to resolve complex customer issues.
  • Meet or exceed customer satisfaction targets and quality metrics.

Requirements

  • 1-2 years of experience in a customer-facing role, preferably in the insurance or financial services industry.
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities.
  • Basic math skills and ability to understand and explain complex financial concepts.
  • FINRA SIE and Series 6/7 licenses required within 5 weeks of hire date.

What We Offer

  • A competitive hourly rate, ranging from $25 to $31 per hour, plus an annual bonus.
  • A comprehensive benefits package, including medical, dental, vision, and wellbeing reimbursement account.
  • Generous paid time off options, including paid time off, holiday schedules, and financial planning time off.
  • Competitive 401(k) savings plan with company match and additional contribution.

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.



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