Route Sales Representative

8 hours ago


Rochester, New York, United States Alsco External Full time
Job Summary

The Route Sales Representative is responsible for meeting customer needs through up-selling and cross-selling, and providing superior customer service by proactively managing all route responsibilities.

Key Responsibilities
  • Solicit new customers and ensure a profitable product mix.
  • Actively participate in promotions and contests, training, and audits.
  • Follow company policies and procedures regarding installation of new customers, managing customer needs, and all aspects of service.
  • Ensure customer loyalty, retention, and provide outstanding customer service by building relationships, communicating openly, educating customers, managing customer needs, and proactively resolving concerns in cooperation with supervision.
  • Safely operate a delivery vehicle on each trip, following all applicable laws and company policy, and maintain vehicle cleanliness and perform regular vehicle inspections.
  • Handle and process customer payments, keep route paperwork current, and ensure timely and correct deliveries of complete textile loads, pick up soiled textiles, and maintain proper inventories in accounts.
  • Monitor and report competitive activity, keep service agreements current and renewed, and return from route and offload soiled textiles in the receiving area of the facility.
  • Accurately prepare route paperwork and follow check-in procedures, and follow written and verbal instructions and perform other tasks as directed by supervision.
Requirements and Qualifications
  • Have and maintain a valid driver's license, CDL when applicable.
  • Have and maintain a driving record free of chargeable accidents, speeding, or safety violations.
  • Demonstrate excellent skills in the operation of vehicles and have a verifiable minimum one year experience of safe and successful driving.
  • Demonstrate excellent skills in customer service and route sales.
  • Excellent verbal and written communication skills in English, ability to comprehend and follow direction, as well as good time management skills and team player.
  • Recognize colors, sizes, and types of product and count, add, and subtract accurately.
Education
  • High School graduation or similar experience.
Travel Requirements
  • Daily, by delivery vehicle within a route.
Typical Environmental Conditions
  • Operating vehicles on public roads, in and out of customer locations, loading areas of a typical industrial laundry facility, Service Center, or depot.
  • Indoor and outdoor areas of a typical industrial facility.
Typical Physical Activity
  • Physical Demands: sitting, grasping, driving, stooping, climbing stairs, moving carts up to 500 lbs, lifting up to 75 lbs, standing, walking, writing, speaking, hearing.


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