Event Coordinator
17 hours ago
Michaels Stores is seeking a skilled Event Coordinator to plan, coordinate, and facilitate events within our stores. As an Event Coordinator, you will be responsible for delivering a stress-free, fun, and engaging experience for our guests.
Key Responsibilities:- Plan and coordinate multiple events simultaneously, including children's birthday parties and other craft classes or events.
- Engage with clients of all ages, creating an environment of fun and creativity.
- Demonstrate and instruct party participants in the completion of craft projects, perform face painting and other activities.
- Facilitate and implement party add-ons, such as goody bags and balloons, to company standards.
- Communicate events with clients and store team members.
- Complete administrative tasks, including answering emails and making phone calls.
- Adjust plans and events based on client feedback and needs.
- Create backup or emergency plans as needed.
- Ensure client satisfaction for scheduled events.
- Uphold the company's cleanliness and safety standards.
- Help customers shop, locate products, and provide solutions.
- Provide fast and friendly checkout experiences.
- Engage customers on benefits of Rewards programs and Private Label Credit Cards.
- Educate customers on Voice of Customer (VOC) surveys.
- Assist with Omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
- Participate in truck unloading, stocking, and planogram (POGs) processes.
- Complete merchandise recovery and maintenance.
- Support shrink and safety programs.
- Adhere to Standard Operating Procedures (SOPs) and Company programs.
- Interact with others in an accepting and respectful manner.
- Energetic and enthusiastic personality.
- Ability to handle job stress and interact effectively with others.
- Excellent people skills.
- Experience working with children and children's events.
- Good communication skills, including written, verbal, and nonverbal communication.
- Organizational skills, interpersonal skills, and creative problem-solving skills.
- Retail and/or customer service experience required.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Michaels Stores is an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. We assure that people with disabilities are provided reasonable accommodations.
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