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Senior Customer Experience Specialist

2 months ago

Chicago, Illinois, United States Synergy Interactive Full time
Job Title: Senior Customer Experience Representative

Job Summary:
We are seeking a skilled and motivated Senior Customer Experience Representative to join our team at Synergy Interactive. As a key member of our customer support team, you will be responsible for providing exceptional support to our customers, troubleshooting issues, and working independently to ensure a seamless user experience.

Key Responsibilities:
  • Provide timely and accurate customer support for our software product.
  • Troubleshoot product functionality and billing issues.
  • Escalate technical problems and track resolutions.
  • Maintain a deep understanding of the software to guide users effectively.
  • Identify customer feedback trends and suggest process improvements.
  • Assist in creating help guides and support documentation.
  • Ensure high customer satisfaction by resolving issues efficiently.

Requirements:
  • 2-4 years of experience in customer support, preferably in software/technology.
  • Strong verbal and written communication skills.
  • Experience with ticketing systems (e.g., Zendesk) and CRM platforms.
  • Ability to work independently and in a fast-paced environment.

What We Offer:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package.