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Customer Experience Representative

4 weeks ago

Chicago, Illinois, United States Hireology Full time
Customer Care Specialist

Hireology is seeking a Customer Care Specialist to join our team. As a Customer Care Specialist, you will act as the liaison between our product and our customer base.

This entry-level position will focus on ensuring order fulfillment runs seamlessly without our customers knowing the kind of craziness that can sometimes happen behind the scenes.

This role is a great opportunity for a motivated individual to kick start their career in a fast-paced, high-growth environment.

Responsibilities:
  • Reactively responding to inbound customer support requests
  • Process fulfillment orders in a timely manner
  • Effectively and empathetically communicate with customers when inquiries about order status or issues arise
  • Work with vendors to ensure our fulfillment operation runs smoothly
  • Constantly innovating: identify ways we can be consistently delighting our customers
  • Demonstrating commitment to our customer base through the highest level of responsiveness
Requirements:
  • Strong written and oral communication skills
  • A Bachelor's degree or equivalent experience
  • A strong desire to succeed alongside a passion for delighting customers
  • Experience in sales, customer success, or account management is preferred
  • Must be extremely detail-oriented and customer-centric
What to Expect:
  • A phone conversation with someone on our Recruiting team
  • A meeting with our Customer Success team to discuss how you would make an impact in this role
  • A strategic critical thinking assessment that determines how we can develop you at Hireology
  • Provide us with some references
  • A conversation with a Senior Manager on the Customer Success team
Benefits:
  • Unlimited paid time off / mental health days
  • Health, Dental, Vision insurance coverage from day one
  • 401(k) with company match
  • Award-winning culture
  • Hybrid office downtown Chicago
  • External learning budget
  • Amazing growth opportunities

Hireology is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, national origin, age, marital status, disability status, or protected veteran status, or any other category protected under the law.