Customer Experience Specialist

4 weeks ago


Chicago, Illinois, United States Ermenegildo Zegna N.V. Full time
About Zegna

Ermenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. With a rich heritage spanning over 110 years, Zegna has established itself as a trusted name in the fashion industry.

Your Opportunity

As a Customer Advisor for Zegna, you will play a crucial role in delivering an exceptional customer experience, showcasing our luxury products, and building long-lasting relationships with our clients. You will be responsible for:

  • Providing personalized service to customers, ensuring their needs are met and exceeded.
  • Developing a deep understanding of our products, including fabrics, craftsmanship, and style evolution.
  • Utilizing digital technology to offer a seamless and integrated luxury experience.
  • Collaborating with the store team to ensure customer and business needs are met.
  • Supporting the orientation of new staff and contributing to the growth and longevity of our brand.
Key Responsibilities
  • Deliver exceptional customer service, ensuring a memorable luxury experience.
  • Develop and maintain a deep understanding of our products and services.
  • Utilize digital technology to enhance the customer experience.
  • Collaborate with the store team to achieve sales and customer service goals.
  • Support the orientation of new staff and contribute to the growth and longevity of our brand.
Requirements
  • Passion for delivering exceptional customer service.
  • Ability to self-learn and self-develop.
  • Excellent written and verbal communication skills.
  • Proficient with digital technology.
  • Familiarity with Apple products is a plus.
What We Offer

We offer a competitive hourly rate of $25-$35, plus commission, and the opportunity to work with a prestigious luxury brand. If you are passionate about delivering exceptional customer service and have a keen interest in fashion, we encourage you to apply for this exciting opportunity.



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