Customer Experience Specialist
4 weeks ago
Ermenegildo Zegna N.V. is a leading global luxury menswear brand, recognized for its high-quality products and exceptional customer service. With a rich heritage spanning over 110 years, Zegna has established itself as a trusted name in the fashion industry.
Your OpportunityAs a Customer Advisor for Zegna, you will play a crucial role in delivering an exceptional customer experience, showcasing our luxury products, and building long-lasting relationships with our clients. You will be responsible for:
- Providing personalized service to customers, ensuring their needs are met and exceeded.
- Developing a deep understanding of our products, including fabrics, craftsmanship, and style evolution.
- Utilizing digital technology to offer a seamless and integrated luxury experience.
- Collaborating with the store team to ensure customer and business needs are met.
- Supporting the orientation of new staff and contributing to the growth and longevity of our brand.
- Deliver exceptional customer service, ensuring a memorable luxury experience.
- Develop and maintain a deep understanding of our products and services.
- Utilize digital technology to enhance the customer experience.
- Collaborate with the store team to achieve sales and customer service goals.
- Support the orientation of new staff and contribute to the growth and longevity of our brand.
- Passion for delivering exceptional customer service.
- Ability to self-learn and self-develop.
- Excellent written and verbal communication skills.
- Proficient with digital technology.
- Familiarity with Apple products is a plus.
We offer a competitive hourly rate of $25-$35, plus commission, and the opportunity to work with a prestigious luxury brand. If you are passionate about delivering exceptional customer service and have a keen interest in fashion, we encourage you to apply for this exciting opportunity.
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Customer Experience Specialist
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Customer Experience Specialist
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Customer Experience Liaison
3 weeks ago
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