Rental Car Experience Specialist

3 weeks ago


Fort Worth, Texas, United States Hertz Full time
Job Summary
This is an excellent opportunity to join Hertz Local Edition as a Rental Car Experience Specialist. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless rental car experience for Lyft and/or Uber drivers.

About Us
Hertz Local Edition is a leading provider of rental cars, committed to providing the best possible experience for our customers. We are seeking a highly motivated and customer-focused individual to join our team as a Rental Car Experience Specialist.

Key Responsibilities
* Provide hourly pay of $16.00
* Ensure optimal operational efficacies to provide customers with the best rental car experience
* Assist in creating rental car reservations, processing rentals, and providing clean and safe vehicles to our customers
* Answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more
* Effectively communicate the Hertz/Lyft/Uber Rental Car Program and Procedures
* Maximize revenue opportunities with customers by actively soliciting business after customer inquiry
* Prepare vehicles for customer pick-up, including checking vehicles for damage, cleaning interior and exterior, filling gasoline tanks, and checking fill levels of all fluids

Requirements
* Excellent written and oral communication skills
* Ability to work in a fast-paced environment with a variety of tasks
* Demonstrate professionalism and interpersonal skills
* Show a high level of ownership, accountability, and initiative
* Proven experience working well within a team
* Ability to work flexible shifts, including weekends and holidays, and work overtime as required
* Willingness to work outdoors during all weather conditions
* Ability to stand for long periods of time
* Ability to communicate in English clearly and proficiently, with proficiency in other languages a plus

Estimated Salary
$48,000 - $60,000 per year, based on location and experience.


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