Car Rental Ambassador

2 weeks ago


Fort Worth, Texas, United States Hertz Full time

We are seeking a highly skilled and motivated Car Rental Ambassador to join our Hertz team. As a key member of our local edition team, you will play a vital role in providing an exceptional customer experience for Lyft and/or Uber drivers.

The estimated salary for this position is $16.00 per hour.

About the Role

In this dynamic and fast-paced environment, you will be responsible for ensuring optimal operational efficacies to provide customers with the best rental car experience. This includes creating rental car reservations, processing rentals, and providing clean and safe vehicles to our customers.

You will also be assisting customers with various post-rental inquiries related to the rental and billing process. Additionally, you will answer phone inquiries about the Hertz/Lyft/Uber Rental Car Program, rental requirements, billing, rental car extensions, roadside assistance questions, and more.

Key Responsibilities
  • Rental Operations: Facilitate the rental process, ensuring that vehicles are prepared for customer pick-up, including checking vehicles for damage, cleaning interior and exterior, filling gasoline tanks, and checking fill levels of all fluids.
  • Customer Service: Provide excellent customer service, resolving issues and answering questions in a timely and professional manner.
  • Sales Management: Maximize revenue opportunities with customers by actively soliciting business after customer inquiry, overcoming objections, and promoting the Hertz/Lyft/Uber Rental Car Program.
Requirements

To be successful in this role, you will need to possess:

  • Excellent Communication Skills: Demonstrate good written and oral communication skills, working in a fast-paced environment with a variety of tasks.
  • Organizational and Time Management Skills: Work efficiently, prioritizing tasks and managing your time effectively to meet deadlines.
  • Professionalism and Interpersonal Skills: Demonstrate professionalism and interpersonal skills, working well within a team and communicating effectively with customers and colleagues.
What We Offer

We offer a competitive salary, flexible shifts, and the opportunity to work in a dynamic and supportive team environment. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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