Patient Services Coordinator

3 days ago

Texarkana, Texas, United States Genesis PrimeCare Full time
Job Summary

The Staff Patient Service Representative is an integral part of the healthcare team at Genesis PrimeCare. As a key member of our health clinic setting, you will assist the healthcare team in a professional manner to ensure an efficient and safe environment of care.

Responsibilities
  • Assist in opening and closing the clinic, including turning on computers, dispersing messages, registering patients, and scheduling appointments.
  • Work collaboratively with all health clinic personnel to ensure a smooth and safe environment of care.
  • Provide clinical services, including greeting patients and visitors, answering telephone lines, and entering registration and insurance information into the computer.
  • Secure all necessary signatures on patient medical records and coordinate the delivery of patient care provided by the healthcare team.
  • Perform various secretarial duties, including verifying insurance benefits, collecting patient payments, and scheduling follow-up appointments.
  • Participate as a team member and promote teamwork by assisting others with patient care and department activities.
  • Maintain adequate inventory of medical forms and supplies, and learn all aspects of registration, scheduling, etc. for optimal efficiency of the office.
  • Demonstrate strong initiative to get daily work finished and processed, and communicate effectively with patients, physicians, providers, and others.
  • Notify supervisor of any problems in a timely manner and work to resolve said issues.
Requirements
  • Knowledge of protocols in general and an ability to quickly gain specific knowledge of the Clinic's current operational protocols.
  • Knowledge of medical terminology and appropriate abbreviations.
  • Ability to read and comprehend short correspondence, and memos.
  • Ability to document, with clarity, all information relevant to a patient's needs.
  • Ability to effectively present information in small group situations to patients, Clinic staff, and the general public.
  • Ability to work cooperatively with community agency personnel to coordinate services for patients.
  • Ability to use office equipment, including computers, fax machines, telephones, and copiers.
  • Ability to prioritize and allocate resources.
Preferred Qualifications
  • Spanish speaking and writing skills.
  • One (1) year of practice experience in a clinic office setting.
Education

High School Diploma or GED required.

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