Customer Service Representative

4 weeks ago

Irvine, California, United States OCVIBE Full time
Job Summary:

We are seeking a skilled Customer Service Representative to join our team at Great Park Ice and Sports Complex. As a Customer Service Representative, you will be responsible for providing an excellent guest experience by taking food and beverage orders in a timely and efficient manner. This is a part-time, event-based position located within the Food and Beverage Department.

Key Responsibilities:
  • Greet guests in a warm and welcoming manner
  • Accurately use POS system while serving high volume of guests in concessions stands
  • Follow cash handling and tip reporting guidelines
  • Expedite guest food orders in a timely manner at concession stands or portables
  • Stock product, set up condiment stations, cashier stations and display baskets
  • Thoroughly complete all station set-up and breakdown responsibilities
  • Practice proper product control and handling of all inventory and equipment
  • Partner with other team members to ensure food and beverage quality
  • Assist in preparation of food items
  • Check concessions equipment to ensure proper use
  • Understand and execute responsible alcohol service
  • Understand and maintain proper sanitation and food safety
  • Be comfortable with the arena and know how to navigate personally, as well as, assist guests
  • Support any other Food & Beverage departments as needed
  • Other tasks as assigned by supervisors and/ or managers
Requirements:
  • Must be a minimum 18 years of age
  • Previous customer service and cash handling experience is a plus
  • Ability to work in a fast-paced evolving environment in which guest satisfaction is always the goal
  • Works well with others; establishing and maintaining effective relationships with fellow workers and supervisors
  • Basic math and cash handling experience
  • Ability to multi-task
  • Strong attention to detail and proven customer service skills
  • Exceptional organization and prioritization is a must
  • Must be able to work in an environment with fluctuating temperatures
  • Must be able to perform physical requirements of the position, including bending or lifting up to 50lbs and standing and/or walking for extended periods of time
  • Flexible schedule - candidates must have the ability to work nights, weekends and holidays as required
Education and Certifications:
  • High School Diploma or Equivalent
  • E-Food Handlers Cert & TIPS Cert
Our Commitment:

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.

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