Director of Operations and Language Access
4 days ago
We are seeking a highly skilled and experienced professional to serve as the Director of Operations and Language Access for Emory Healthcare. This key leadership role will oversee the development, implementation, and maintenance of language access programs to ensure effective communication with patients who have limited English proficiency or are deaf or hard of hearing.
Key Responsibilities- Develop and implement a comprehensive language access strategic plan to ensure compliance with regulatory standards.
- Manage a team of interpreters and translators, coordinate language services, and allocate budget resources for language assistance services.
- Train hospital staff on how to utilize language assistance services when serving patients and provide ongoing education on cultural competence and effective communication with LEP patients.
- Monitor interpreter and translator performance, evaluate the effectiveness of language services, and address any issues related to communication barriers promptly.
- Collaborate with clinical teams, patient advocates, and administrative staff to integrate language services into patient care workflows.
- Develop and update policies and procedures related to interpreter and translation services, ensuring alignment with regulatory standards and best practices.
- Maintain accurate records of language services provided, prepare reports for hospital leadership and regulatory agencies, and oversee department budget, vendor contracts, and financial performance/billing services.
- Bachelor's degree in a relevant field, such as linguistics or healthcare administration, with a master's degree preferred.
- 7-10 years of program management and operational experience, with certification as a medical interpreter (e.g., CMI, CHI) preferred.
- Fluency in English and at least one other relevant language, with excellent interpersonal and verbal communication skills.
- Experience with translation and good knowledge of medical terminology.
Emory Healthcare is committed to providing equal opportunity in all of its employment practices and decisions. We prohibit discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status, or any other classification protected by applicable federal, state, or local law.
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