Director of Operations and Language Access

4 weeks ago


Atlanta, Georgia, United States Emory HealthcareEmory University Full time
Job Summary

We are seeking a highly skilled and experienced Director of Operations and Language Access to join our team at Emory Healthcare. This role will oversee the development, implementation, and maintenance of a comprehensive language access strategic plan to ensure effective communication with patients who have limited English proficiency or are deaf or hard of hearing.

Key Responsibilities
  • Develop and implement a language access plan to ensure compliance with regulatory standards
  • Manage a team of interpreters and translators to provide language services
  • Coordinate and allocate budget resources for language assistance services
  • Train hospital staff on language assistance services and cultural competence
  • Monitor interpreter and translator performance and evaluate the effectiveness of language services
Requirements
  • Bachelor's degree in a relevant field (e.g., linguistics, healthcare administration), master's preferred
  • 7-10 years of program management and operational experience
  • Certification as a medical interpreter (e.g., CMI, CHI) preferred
  • Fluency in English and at least one other relevant language
  • Excellent interpersonal and communication skills
About Emory Healthcare

Emory Healthcare is a leading healthcare system in the United States, committed to providing equal opportunity in all of its employment practices and decisions. We are dedicated to creating a diverse and inclusive work environment that values and respects the unique perspectives and backgrounds of all individuals.



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