Service Appointment Coordinator

4 days ago


Bremerton, Washington, United States Haselwood Inc Full time
Service Appointment Coordinator Job Description

At Haselwood Inc, we are seeking a highly skilled Service Appointment Coordinator to join our team. As a Service Appointment Coordinator, you will play a critical role in delivering exceptional customer experiences by scheduling service appointments, conducting follow-up calls, and collaborating with Service Advisors and Shop Leads to ensure seamless work availability.

Key Responsibilities:
  • Respond to inbound calls in a prompt and professional manner, aiming to schedule service appointments with our team.
  • Maintain up-to-date knowledge of service specials, direct mail pieces, and recall notices from manufacturers to provide accurate information to customers.
  • Adhere to guiding principles and key performance indicators for client service to ensure exceptional customer experiences.
Requirements:
  • High school graduation or equivalent.
  • One year of retail sales, clerical, or related experience.
  • Intermediate computer experience with MS Office.
  • Excellent written and verbal communication skills.
What We Offer:
  • Competitive base pay ($18-$25 per hour) plus bonus incentives.
  • Weekly pay.
  • 401K with employer match up to 50% of 5%.
  • Medical, dental, life, and vision insurance starting on the first of the month upon hire.
  • One week of paid vacation after six months of employment.
  • Sick leave accrued at the rate of one hour per 40 hours worked.
  • Employee wellness program.
  • Employee assistance program for all employees.
  • Employee vehicle purchase program.
  • Employee referral program.


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