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Automotive Service Appointment Coordinator

2 months ago

Bremerton, Washington, United States HASELWOOD AUTO GROUP Full time
Service Appointment Coordinator Job Description

We are seeking a highly organized and customer-focused Service Appointment Coordinator to join our team at HASELWOOD AUTO GROUP. As a Service Appointment Coordinator, you will play a critical role in delivering exceptional customer experiences and ensuring seamless service appointments.

Key Responsibilities:
  • Promptly and professionally answer inbound calls to schedule service appointments and provide exceptional customer service.
  • Master and follow all training materials, including inbound service call guides and Strategic Responses, to accurately answer customer questions.
  • Stay up-to-date with service specials, direct mail pieces, and recall notices from the manufacturer.
  • Utilize the Blueprint Knowledge Drive to search for answers to customer questions prior to transferring calls to Service Advisors.
  • Follow all guiding principles for the auto group and meet or exceed Key Performance Indicators for client service.
Requirements:
  • High School graduation or equivalent.
  • One (1) year of retail sales, clerical, or related experience.
  • Intermediate computer experience with MS Office.
  • Excellent written and verbal communication skills.
What We Offer:
  • Competitive base pay $17 - $25 per hour plus bonus incentives.
  • Weekly pay.
  • 401K with employer match up to 50% of 5%.
  • Medical, Dental, Life & Vision Insurance starting first of the month upon hire.
  • 1 week of Paid Vacation after 6 months of employment.
  • Sick Leave that is accrued at the rate of 1 hour per 40 hours worked.
  • Employee Wellness Program.
  • Employee Assistance Program for all employees.
  • Employee Vehicle Purchase Program.