Outreach and Engagement Professional

6 days ago

Bremerton, Washington, United States Kitsap Mental Health Services Full time
Job Summary

We are seeking a highly skilled Outreach and Engagement Specialist to join our team at Kitsap Mental Health Services. As a key member of our multidisciplinary department, you will play a vital role in engaging clients and assisting them in navigating entry and re-entry into services.

Key Responsibilities
  • Carry a caseload of clients needing outreach/engagement strategies as primary intervention for participating in outpatient services.
  • Conduct telephonic or in-person outreach to clients who are un-engaged in order to assist in addressing any barriers that may exist for engagement.
  • Provide supportive pre-engagement and engagement activities, through phone calls or in-person, including problem-solving, client education, referral to resources, reminders, and outreach.
  • Organize and facilitate the Connections Orientation (new client orientation) and be the point person for assignment and follow-up for those who miss the orientation.
  • Assist clients in reducing any barriers to attending orientation or their first appointments.
  • Provide initial engagement outreach, including motivational counseling, problem-solving, patient advocacy, education, referral to resources, reminder calls, and outreach, to encourage and facilitate patients to connect with behavioral health treatment services.
  • Act as a community liaison between KMHS and other community services for the purposes of engaging clients in services.
  • Assist with setting up paratransit or educating on the Kitsap transit system in order to assist clients with removing transportation barriers for engagement.
  • Assist in monitoring clients on alternative scheduling and attempting to assist them in re-engaging in services.
  • Coordinate with the Population Health team in response to needs for engagement with clients on the high utilizer list/coming out of the hospital.
  • Monitor and assess when a client is ready for more consistent and ongoing appointments and coordinate the transfer to a new provider.
  • Collaborate with clients in developing, writing, implementing, evaluating, and revising overall treatment goals and plans.
  • Educate and support clients' families and advocate for clients' rights and preferences.
  • Consult with families and community agencies such as DSHS, court systems, housing authorities, etc., to maintain coordination in the treatment process.
  • Provide crisis intervention counseling and coordinate with Designated Crisis Responders/crisis services when appropriate during engagement activities.
  • Provide triage services for clients who walk-in to the agency needing to be seen and who cannot be seen by their primary provider or anyone else on their primary team.
  • Document client progress to maintain a permanent record of client activity according to established policies and procedures.
  • Participate in treatment team meetings as appropriate to review client engagement and need for re-engagement.
Requirements
  • Bachelor's Degree in Psychology, social services, or behavioral health field.
  • Entry 1 year of experience required.
  • Agency Affiliated Counselor Registration.
  • An essential and required task of this position is driving clients in a personal vehicle on behalf of the agency; therefore, the incumbent must successfully complete a motor vehicle history check, possess and maintain a current, valid driver's license in the state of Washington, and have reliable, insured transportation.
Preferred Qualifications
  • Experienced (minimum 2 years of job-related experience).
  • Experience in co-occurring disorders treatment, individual and group therapy, vocational services, or substance abuse treatment.

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