Market Liaison Analyst

2 weeks ago

Dayton, Ohio, United States CareSource Full time

Position Overview:

The Market Liaison Support Services Analyst II position at CareSource is essential for managing daily inquiries that enter Operations through the standardized intake process.

Key Responsibilities:

  • Perform comprehensive analysis on designated MLSS Operation Intakes, working in conjunction with various divisions including contracting, claims, enrollment, and IT.
  • Engage in User Acceptance Testing for system-related issues identified during the analysis phase.
  • Oversee market initiatives, escalations, and inquiries related to regulations.
  • Provide training and guidance to new employees and those in the Associate Market Liaison Support Services role.
  • Create analytical reports to assess claim impacts and trends, delivering root cause evaluations and solutions.
  • Work collaboratively with internal teams to foster cross-departmental awareness and drive process enhancements.
  • Assist in risk assessment and the formulation of risk mitigation strategies.
  • Effectively communicate with various stakeholders to resolve issues and improve processes.

Qualifications:

  • Bachelor's Degree or equivalent relevant professional experience.
  • A minimum of two (2) years of experience in a managed care setting and operations.
  • Familiarity with Medicaid/Medicare and the healthcare sector.
  • Strong analytical and problem-solving capabilities.
  • Proficient in Microsoft Office Suite, particularly Word and Excel.
  • Exceptional verbal and written communication abilities.
  • Strong relationship management and organizational skills.

Work Environment and Compensation:

This role is situated in an office setting with limited travel requirements. The salary range is between $60,000 and $96,500 annually, contingent upon experience and qualifications.

About CareSource:

CareSource is dedicated to offering comprehensive total rewards packages to its workforce, considering their education, training, and experience alongside the demands of the position. The organization prioritizes inclusivity, collaborative partnerships, personal growth, and a deep understanding of business operations.

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