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Market Liaison Support Services Specialist II
2 months ago
Position Overview:
The Market Liaison Support Services Analyst II at CareSource is responsible for managing daily inquiries that enter Operations through the standardized intake procedure.
Key Responsibilities:
- Perform comprehensive analysis on designated MLSS Operation Intakes, working in conjunction with various teams including contracting, claims, enrollment, and IT.
- Engage in User Acceptance Testing for system-related issues identified during analysis.
- Oversee market initiatives, escalations, and inquiries related to regulations.
- Provide training and guidance to new employees and those in the Associate Market Liaison Support Services position.
- Create reports to assess claim impacts and trends, offering root cause analysis and solutions.
- Collaborate with internal teams to improve cross-departmental awareness and foster process enhancements.
- Assist in risk assessment and the formulation of risk-mitigation strategies.
- Effectively communicate with various stakeholders to resolve issues and improve processes.
Qualifications:
- Bachelor's Degree or equivalent relevant professional experience.
- A minimum of two (2) years of experience in a managed care setting and operations.
- Familiarity with Medicaid/Medicare and the healthcare sector.
- Strong analytical and problem-solving capabilities.
- Proficient in Microsoft Office Suite, particularly Word and Excel.
- Exceptional verbal and written communication abilities.
- Strong relationship management and organizational skills.
Work Environment and Compensation:
This role is situated in an office setting with limited travel required. The salary range is between $60,000 and $96,500 annually, based on experience and qualifications.
About CareSource:
CareSource is dedicated to offering comprehensive total rewards packages to its employees, considering their education, training, and experience alongside the requirements of the position. The organization values inclusivity, partnership development, personal growth, and business acumen.
