Retail Sales Associate

2 weeks ago

Bellevue, Washington, United States Nestle Operational Services Worldwide SA Full time

About Nespresso

Nespresso is a leading global player in the premium coffee market, committed to delivering an exceptional coffee experience that elevates our community, suppliers, farmers, and each other. As a certified B Corporation, we're dedicated to driving our triple bottom line - People, Profit, and Planet - by promoting quality, sustainability, diversity, and inclusion.

Job Summary

We're seeking a highly motivated and customer-focused Retail Sales Associate - Coffee Specialist to join our team. As the welcoming face of our retail boutique, you will guide and assist our customers, providing an inviting experience that goes beyond selling coffee. Your knowledge will help customers discover their perfect coffee match and create unforgettable moments with Nespresso.

Key Responsibilities

  • Brand Advocate: Share our mission and values in sustainability and recycling, contributing to positive change through the power of coffee.
  • Customer Obsessed: Provide exceptional customer service, making customers feel valued and eager to return.
  • Greet and Engage: Create a memorable experience for customers, making them feel welcome and at ease.
  • Listen and Learn: Understand customer needs and recommend personalized coffee and machine solutions.
  • Product Knowledge and Promotions: Offer complimentary coffee tastings and display coffee and product knowledge to build our customer base and sales.
  • Team Collaboration and Respect: Proactively support and collaborate with team members to create a cohesive and successful work environment.
  • Operations and Safety: Maintain our elegant boutique environment, assist with shipments, arrange eye-catching displays, keep the coffee wall stocked, and ensure cleanliness.

Requirements

  • Customer Service Skills: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Product Knowledge: Develop and maintain in-depth knowledge of Nespresso products, including coffee machines, capsules, and accessories.
  • Communication Skills: Effectively communicate with customers, colleagues, and management, both verbally and in writing.
  • Teamwork and Collaboration: Work collaboratively with team members to achieve sales and service goals, maintaining a positive and respectful work environment.
  • Adaptability and Flexibility: Adapt to changing situations, priorities, and deadlines, demonstrating flexibility and a willingness to learn and grow.

What We Offer

  • Competitive Pay: Receive competitive hourly pay, plus quarterly bonuses for achieving team sales and service goals.
  • Coffee Expertise: Develop in-depth knowledge of coffee and become a coffee expert, with opportunities for ongoing training and development.
  • Caring Culture: Join a supportive and collaborative team environment, with opportunities for personal growth and development.
  • Benefits and Perks: Enjoy a comprehensive benefits package, including a free Nespresso machine and coffee product allowance, 401(k) with company match, educational reimbursement, health and mental wellness programs, and more.

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