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Incident Response Manager

2 months ago

Sandy Springs, United States Xoriant Full time

Job Summary:

Xoriant is seeking a highly skilled Incident Response Manager to join our team. As a key member of our operations team, you will be responsible for managing high and critical business-impacting technology events, ensuring they are resolved efficiently and effectively.

Key Responsibilities:

  • Manage high, critical, and limited business-impacting events to resolution, ensuring alignment with the quality and stability objectives for Xoriant's services across all products.
  • Play a pivotal role in process management, including service strategy setting, service design, transitioning services to production, operations, and continuous improvement.
  • Coordinate with infrastructure and delivery teams to mitigate unplanned events or service interruptions, assess scope and impact, assign priority ratings, and lead efforts to reduce production impacts.
  • Oversee the Incident Management Process governance.
  • Provide governance and administrative support for Leadership paging and Incident Communication tools.
  • Participate in a scheduled work shift and rotating on-call rotation to maintain 24x7x365 coverage.
  • Manage the inventory of organizational knowledge assets.

Requirements:

  • 5+ years of experience in managing major incident processes.
  • Experience handling major technology events in complex environments, inclusive of drafting and distributing wide-scale executive summary communications.
  • Strong understanding of industry best practices and tools for incident management.
  • Excellent analytical, technical, facilitation, and written communication skills.
  • Proficient in self-directed learning regarding documented processes and incident management tools to advance personal development.