Senior Manager

20 hours ago


Sandy Springs, United States Inspire Brands Inc Full time
Job Title: Senior Manager

As a Senior Manager at Inspire Brands Inc, you will lead a team that provides exceptional service insight, response, and management to maintain high service reliability and availability with low touch through extensible services and platforms, standardized processes, data insights, and product feedback.

Key Responsibilities:
  • Oversee the development and monitoring of dashboards and alerts to detect problems related to application and infrastructure.
  • Lead Cloud Operations across multiple cloud providers, ensuring alignment with strategic goals and proactive identification of operational technology needs.
  • Run the production environment by monitoring availability and taking a holistic view of system health.
  • Build software and systems to manage platform infrastructure and applications.
  • Improve reliability, quality, and time-to-market of our suite of software solutions by creating sustainable systems and services through automation and uplifts.
  • Lead the primary operational support and engineering for multiple large, distributed software applications.
  • Gather and analyze metrics from both operating systems and applications to assist in performance tuning and fault finding.
  • Ensure appropriate sizing of solutions, technology fit, and DR are assessed and accounted for by the Site Reliability Engineering team.
  • Oversee the administration of cloud-based business-critical systems, services, and applications.
  • Research and make decisions on software, processes, and partners to provide enterprise-class support for Inspire Brands platforms.
  • Ensure that comprehensive service and support procedures are implemented and well understood, and that service level objectives are met or exceeded as applicable.
  • Responsible for platform operations support related issues on a day-to-day basis, and long-term planning for maintaining technologically current, reliable, and cost-effective solutions.
  • Oversee and provide leadership direction during operational incidents, ensuring necessary resourcing and availability of subject matter expertise as well as proactive, business communications.
  • Ensure that requests and incidents are accurately documented, escalated, and resolved.
  • Responsible for continuously generating and analyzing metrics to ensure that performance levels are satisfactory, and trends are identified and proactively addressed as necessary.
  • Develop, implement, and manage governance models that enable business units to leverage technology offerings securely and effectively.
  • Coordinate with functional or operational area managers to understand their current and future information needs and develop plans, cost estimates, and schedules for integrating these needs into existing operations or develop plans for future operational support.
Requirements:
  • 4-year degree in IT or related field preferred; equivalent experience may be substituted instead of education.
  • 12 years of personnel management and leadership experience.
  • 10+ years of technical management/administration of operational technology systems.
Preferred Qualifications:
  • Hands-on technical expertise with implementation and administration of cloud platforms.
  • Demonstrated understanding of how to proactively identify and address operational technology needs.
  • Extensive knowledge of identity management and information security best practices.
  • Deep understanding of Microsoft Azure and AWS.
  • Proficiency in managing cloud security and compliance.
  • Experience in cloud native architecture principles.
  • Experience in strategic planning, resource management, and project execution within a cloud operations context.
  • Experience with Database technologies (SQL, Cluster technology and creation, Always-On, migration, log shipping).
  • Experience with enterprise applications (architecture, development, support, and troubleshooting).
  • Experience with enterprise architecture and working as part of a cross-functional team to implement solutions.
  • Experience in handling production support incidents and connecting between Developer/Operations team to perform deep dive analysis work on RCA and implementing fixes.
  • Experience in monitoring tools such as AppDynamics, Dynatrace.
  • Experience in Log aggregation tools such as Splunk, ELK, New Relic.
  • Experience with Jira, Confluence, Atlassian, OpsGenie.
  • Extensive experience with Microsoft O365.
  • Experience with Microsoft Active Directory and Azure AD.
  • Knowledge of automation and orchestration tools.
  • Experience with system operating systems.
  • Able to pick up and learn new AWS/Azure technologies and create internal training docs.
  • Knowledge of ITIL concepts including Service Management and Service Delivery.
  • Highly developed analytical skills and the ability to solve complex technical problems using a methodical systematic approach.
  • Excellent written and verbal communication and interpersonal skills and a strong customer service orientation.

At Inspire Brands Inc, we're a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple - it's an experience. Our purpose is to ignite and nourish flavorful experiences.



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