Parts Analysis Specialist

2 weeks ago

Kansas City, Missouri, United States GE Transport Full time


GE Transportation is a prominent global provider of advanced equipment, systems, digital solutions, and value-added services for freight and transit rail.

With nearly four centuries of combined experience from GE Transportation and its affiliates, the company boasts unparalleled digital expertise, technological advancements, and top-tier manufacturing and services, fostering the digital rail and transit ecosystems.

GE Transportation is dedicated to performance that propels progress, crafting transportation solutions that enhance and transform the world. The company employs approximately 27,000 individuals across various facilities worldwide.

Explore the company's innovative website at:
.

It's not merely about your career... or your job; it's about your identity and the impact you will have on the world.

Are you eager to explore uncharted territories to improve your life and that of others? GE Transportation has been at the forefront of such endeavors for decades and will continue to do so. Through our workforce, leadership development, services, technology, and scale, we deliver superior outcomes for global clients by understanding the industry's language.

Who will you collaborate with?

Shuttlewagon, a GE Transportation Company, is seeking a Parts Analysis Specialist to provide aftersales parts assistance and support to Shuttlewagon Dealers by delivering precise and timely customer service.

This position involves working alongside a highly skilled and experienced team throughout the organization.
How will you contribute?

The Parts Analysis Specialist is tasked with establishing a pathway for Shuttlewagon Dealers to accurately identify replacement parts, thereby minimizing downtime for Shuttlewagon customers.

This role is vital within the Aftersales department, addressing complex parts inquiries, ensuring order precision, and offering comprehensive spare parts solutions.

What qualifications do we seek?
A BA/BS degree in a relevant field or an equivalent combination of education and/or work experience.
Knowledge of products (heavy equipment parts)
Experience in a service support environment and/or supply chain.
Proven ability to troubleshoot and resolve moderate complexity issues or technical inquiries.
Demonstrated mechanical aptitude and intermediate proficiency in parts identification.
Strong research and analytical skills with relevant experience.
Ability to interpret engineering drawings.
Familiarity with industry terminology.
Performance and results-oriented.
Ability to collaborate across all organizational levels.
Excellent problem-solving and analytical abilities.
Proficiency in MS Office.
What does a typical day entail?

The Parts Analysis Specialist:
Provides part numbers, pricing, product availability, and moderately complex technical information to Shuttlewagon Dealers through verbal and/or electronic communication.
Creates, validates, and submits spare parts stock orders for Shuttlewagon Dealers, expedites urgent orders, provides shipment details, and communicates backorder statuses.
Facilitates and monitors the progress of made-in spare parts.

Utilizes knowledge of technical publications and parts manuals, online resources, and internal parts programs to research and compile information for Shuttlewagon Dealers and/or internal stakeholders.

Responds to parts research requests in a dynamic environment.
Applies parts recognition experience and mechanical knowledge to meet expectations.
Utilizes the ERP system and other company databases and programs to ensure accurate and timely customer service.
Employs customer service experience to address inquiries promptly and accurately.

Develops strong working relationships with Shuttlewagon partner organizations to ensure alignment on data requirements, deadlines, and overall fulfillment of needs.

Identifies key replacement parts for existing and/or new products.
Gathers product details from engineering and secondary product groups.
Engages in frequent communication (both verbal and written) with development engineering teams, desktop publishing, and product suppliers.
Identifies and addresses knowledge gaps through targeted training.
Validates spare parts application information.
Provides support for ad hoc projects as needed.
What about the physical demands of the role?
Monday – Friday

7:30 – 4:00

Working Conditions

Work primarily involves light duties and requires the ability to regularly lift and carry objects weighing up to 20 pounds.

This position necessitates the ability to sit, stand, and walk unassisted. It requires the use of hands and fingers to handle or feel objects, tools, or controls. The employee must be able to talk and hear. Normal correctable vision is required.
GE Transportation will only employ individuals who are legally authorized to work in the U.S. for this position.

Any employment offer is contingent upon the successful completion of a drug screen (if applicable) and fitness for duty.

GE Transportation is committed to tackling the world's most challenging issues. To fulfill this commitment, we rely on a culture of leadership, diversity, and inclusiveness. We aim to employ the brightest minds globally to help us create a limitless source of ideas and opportunities.

We believe in hiring talented individuals from diverse backgrounds and experiences. GE Transportation is dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status.

If you have a disability or special need that requires accommodation, please inform us.
Want to transform the world? Want to innovate and bring that innovation to fruition?
At GE Transportation, we are in the business of realizing potential – that of the transportation industry and yours.

With nearly four centuries of collective success across the vibrant portfolios of GE Transportation and its affiliates, we offer employees hands-on opportunities worldwide to shape the future of transportation – as well as their own.

GE Transportation is focused on performance that drives progress, leveraging our digital expertise, technological innovation, and world-class manufacturing and services to create transportation solutions that enhance and transform the world.

Along with our industry-leading portfolio of products and solutions for the rail and transit sectors, GE Transportation is a leader in mining, marine, and industrial solutions.

GE Transportation celebrates thinkers and doers.

Our values, outlined on our About Us page, are rooted in innovation, collaboration, inclusiveness, and continuous improvement to address our customers' most pressing challenges.

Whether your talents lie in digital solution development, next-gen manufacturing, advanced service delivery, or the spectrum of business functions that support them, GE Transportation offers a world of opportunity across our global network.

Our employees are the architects of the future. Where will you be tomorrow?

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