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Automotive Service Lane Coordinator
2 months ago
About Jenkins Kia of Ocala:
Jenkins Kia of Ocala is a premier automotive dealership dedicated to delivering exceptional service and quality vehicles. Our team of over 1,300 professionals is committed to providing an outstanding customer experience, ensuring that every interaction is marked by integrity and enthusiasm.
Position Overview:The Service Lane Attendant plays a crucial role in enhancing the customer experience by managing the flow of service customers as they arrive at our dealership. This position involves welcoming customers, tagging vehicles, and guiding them to the appropriate service advisor for assistance.
Key Responsibilities:- Welcome and assist customers arriving for vehicle service.
- Prepare vehicles for servicing by installing protective covers and floor mats.
- Support Service Consultants during the write-up and delivery process.
- Answer incoming phone calls and provide information as needed.
- Facilitate customer transportation to and from their desired locations.
- Maintain a daily shuttle log to track customer movements.
- Assist in the Rental/Loaner Department when required.
- Perform miscellaneous errands and tasks as directed by management.
- Adhere to all company policies, procedures, and safety standards.
The physical demands of this role include:
- Ability to sit, stand, and walk for extended periods.
- Capability to lift and carry objects as necessary.
- Proficiency in driving both automatic and manual transmission vehicles.
- Flexibility to perform various physical tasks, including reaching, pushing, and pulling.
Employees may be exposed to various environmental conditions, including:
- Weather variations.
- Moving mechanical parts.
- Non-climate controlled settings.
- Noise and vibration.
