HVAC Service Technician

2 weeks ago

Indianapolis, Indiana, United States Gpac Full time

We are seeking a skilled HVAC Service Technician to join our team at Gpac, a leading recruitment company in the Mechanical industry. As a valued member of our team, you will have the opportunity to work with a well-established company that values exceptional service and a friendly working environment.

The ideal candidate will be responsible for troubleshooting, repair, maintenance, and installation of commercial HVAC and related equipment as assigned. This role requires a high level of technical expertise, strong analytical and problem-solving skills, and excellent communication skills to effectively interact with customers.

Key Responsibilities:

  • Respond to heavy workload of service calls in a professional manner.
  • Communicate effectively with customers, explaining the cause of their problem and the remedy, and offering recommendations for next steps.
  • Utilize troubleshooting guides to identify problems in a short period of time.
  • Check system operations and safety and limit controls before leaving job locations.
  • Ensure customers' questions/concerns have been addressed before leaving the work site.
  • Use proper tools and instruments while troubleshooting.
  • Offer suggestions to assist other service representatives and help resolve issues and customer problems.
  • Demonstrate ability to determine priorities based on a call schedule, responding to inadvertent interruptions, carrying proper tools and materials, and scheduling vehicle maintenance.
  • Promptly and accurately complete all required paperwork.
  • Keep supervisor and manager informed of new developments, changes, or customer complaints.
  • Complete service reports daily; obtain customer signature on all service reports.

Requirements:

  • 5+ years of commercial service experience.
  • EPA Certification.
  • Good customer service and communication skills.
  • Strong analytical and problem-solving skills.
  • Team player and good attitude.

What We Offer:

  • Competitive salary based on experience.
  • 401(k) plan with generous matching.
  • Dental and vision insurance for you and your family.
  • Health insurance coverage.
  • Paid time off to relax, recharge, and spend time with loved ones.

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