Client Support Specialist

2 weeks ago

Brownsville, Texas, United States TaskUs Full time
About TaskUs: TaskUs is a premier provider of outsourced digital solutions and innovative customer experiences for rapidly expanding technology firms, assisting clients in representing, safeguarding, and enhancing their brands. Utilizing a cloud-based framework, TaskUs caters to clients in the most dynamic sectors, including social media, e-commerce, gaming, streaming services, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

Our People First ethos has allowed TaskUs to grow its workforce to around 45,000 employees worldwide. Currently, we operate in twenty-three locations across twelve countries, including the Philippines, India, and the United States.

It all began with a unique vision to create a new standard in Business Process Outsourcing (BPO). At TaskUs, we recognize that fostering growth for our partners necessitates a culture of continuous evolution, embracing new technologies, being prepared to tackle any challenge promptly, and maintaining consistency in a fluctuating environment.

What We Offer: At TaskUs, we prioritize the well-being of our employees by providing competitive salaries and comprehensive benefits packages. Our commitment to a People First culture is evident in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive community impact. Furthermore, we actively promote internal mobility and professional development at every stage of an employee's career within TaskUs. Join our team today and witness our dedication to supporting a People First approach.

What does a Customer Service Representative really do?

Imagine yourself going to work with one goal in mind: to deliver the best customer experience to your clients. Envision yourself as a provider of world-class service to our customers in an accurate, efficient, and respectful manner on every interaction, as evaluated by various performance metrics.

Roles and Responsibilities:
  • Deliver outstanding customer service by promptly addressing inquiries, resolving issues effectively, and ensuring overall customer satisfaction;
  • Research and provide accurate and timely responses to inquiries received via phone, email, and live chat support channels;
  • Utilize internal and external documentation and resources to deliver exceptional service;
  • Identify and escalate priority or unresolved issues to the appropriate internal teams;
  • Direct calls to the appropriate resources when necessary and document all customer interaction information according to standard operating procedures;
  • Identify, troubleshoot, and communicate emerging trends and patterns in issues encountered;
  • Aim for high standards of customer satisfaction and experience, ensuring that all interactions are handled professionally based on the quality guidelines set by the client;
  • Adhere to established protocols, KPIs, guidelines, and company policies to ensure consistent and standardized delivery of customer service;
  • Foster a collaborative work environment by engaging with team members, supervisors, and other departments to resolve customer issues, share knowledge, and contribute to a positive team atmosphere;
  • Participate in all required internal and external training and/or seminars;
  • Become familiar with, understand, and comply with TaskUs' policies and procedures.
Technical Skills and Qualifications:
  • Proficient in computer usage, including Windows OS, Apple OS, Microsoft Office, and Google applications;
  • Familiar with customer support software, including Zendesk, Slack, and internal troubleshooting tools;
  • Fluent in English, both written and spoken;
  • Must have at least a high school diploma.
Soft Skills:
  • Strong problem-solving and critical-thinking abilities;
  • Excellent communication skills, both written and verbal;
  • Adaptable and flexible, demonstrating the ability to work with process and information changes;
  • Empathetic towards customers and capable of maintaining a customer-centric approach;
  • Team player: actively participates within the internal team and broader company by engaging in department initiatives, providing feedback/updates, promoting collaborative solutions, and supporting colleagues/departments;
  • Open to feedback, eager to learn, and capable of demonstrating improvement.
Personality Traits Required:
  • Resilient, calm, and professional when handling challenging situations;
  • Adaptable to a dynamically changing business environment;
  • Trustworthy and reliable with a high level of integrity;
  • Resourceful, detail-oriented, and capable of multitasking.
What's in it for you?
  • Competitive salary;
  • Comprehensive benefits package;
  • Opportunities for professional growth with the chance to learn from various functions;
  • A fun and inclusive workplace.
About Us

TaskUs is a leading provider of outsourced digital services and next-generation customer experience for the world's most innovative companies, helping clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, and ride-sharing, as well as Technology, FinTech, and HealthTech.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment to proceed with your application. Please ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: At TaskUs, we believe that innovation and higher performance are driven by individuals from diverse backgrounds. We welcome applicants of various backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you require reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs's People First culture thrives on this for the benefit of our employees, clients, services, and community.

We invite you to explore all TaskUs career opportunities and apply through the provided URL.

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