Customer Requirements Manager

1 week ago

Livonia, Michigan, United States Mastronardi Produce Full time
Job Title: Customer Requirements Manager

Mastronardi Produce is a leading greenhouse vegetable company in North America, and we're seeking a Customer Requirements Manager to join our Food Safety team. This role will be responsible for providing Food Safety and Quality documentation and information to support various requests from Sales and customers.

Key Responsibilities:
  • Work with various departments to oversee the provision of requested documentation, forms, certificates, and other information requested from customers, growers, regulatory agencies, and others.
  • Provide answers to customers on Food Safety and Quality related issues, working with the team to gather the required information or answers and respond and address.
  • Maintain compliance with customers' websites, ensuring the data is accurate and current.
  • Oversee the completion and root cause analysis for food safety and quality complaints, providing adequate detail and information for the issues to be resolved.
  • Work with the customer complaint call center to ensure issues are being recorded and addressed properly.
  • Coordinate customer-specific audits and facility visits related to Food Safety.
  • Support marketing and sales on customer-related product samples.
  • Support Sales, Executive Management, and others as needed.
Requirements:
  • A bachelor's degree in food science or a science-related discipline is preferred.
  • A minimum of 5-7 years' experience in a lead/supervisory role in the Food sector.
  • Experience working in the produce industry supporting retail and food service customers.
Preferred Skills:
  • Training and understanding of food safety and organic requirements.
  • Ability to effectively follow-up and manage multiple projects with strong personal time-management skills and effectively manage associated stress.
  • Proficiency in the use of English language with the ability to communicate effectively and professionally.
  • Ability to work independently, with minimum supervision, and take ownership of the job.
  • Ability to work with a high degree of professionalism and personal integrity.
  • Strong organizational, analytic, and critical thinking skills.
  • Highly proficient in computer-use skills, MS Office, and various software programs, including web-based platforms.
Working Conditions:
  • Normal office environment with varied exposure to a refrigerated warehouse, where the temperature averages 50 degrees Fahrenheit.
  • Must be capable of lifting 25 lbs.
  • Limited overnight travel may be required.

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