Customer Experience Ambassador

4 weeks ago


Livonia, Michigan, United States dandbcareers Full time
Job Summary

We are seeking a highly skilled and enthusiastic Customer Experience Ambassador to join our team at Dave & Buster's. As a Customer Experience Ambassador, you will be responsible for delivering an unparalleled guest experience through exceptional customer service, game assistance, and food and beverage knowledge.

Key Responsibilities
  • Provide timely and accurate service to guests, managing wait times and communicating information as needed.
  • Assist guests with all requests, answer questions, and make recommendations on food and beverages.
  • Provide game assistance by promptly notifying support technicians or management as needed.
  • Ensure a clean and organized environment, restocking merchandise and supplies as needed.
  • Conduct merchandise inventory and reconcile tickets and merchandise inventory.
  • Assist other team members as needed and maintain a favorable working relationship with all team members.
Requirements
  • Ability to work in a fast-paced environment with a positive attitude and enthusiasm.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks effectively.
  • Basic math skills and accuracy with handling cash and operating a point-of-sale system.
  • Ability to work a variety of shifts, including days, nights, and weekends.


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