Luxury Retail Sales Consultant

2 weeks ago

Pittsburgh, Pennsylvania, United States Tapestry Full time

Company Overview

Tapestry is a renowned design house specializing in modern luxury accessories and lifestyle collections, celebrated for its commitment to quality craftsmanship. The brand embodies a free-spirited, all-American ethos, approaching design with a contemporary perspective that redefines luxury for today's market through authenticity and innovation.

Position: Sales Associate III

Role Overview

This position is tailored for a seasonal role aimed at providing essential temporary coverage during peak retail periods. Candidates should possess flexible schedules to accommodate the business's needs, including evenings and weekends, particularly during high-traffic sales days.

Key Responsibilities

Selling and Service

  • Aligns personal objectives with organizational goals and values.
  • Develops individualized sales strategies in collaboration with management.
  • Addresses customer needs through innovative and proactive solutions.
  • Establishes credibility as a fashion advisor by staying informed on market trends.
  • Monitors local market changes that may affect business performance and supports local sales initiatives.
  • Creates positive customer experiences by presenting a polished and professional appearance.
  • Exemplifies the company's selling and service standards consistently.
  • Influences purchasing decisions through a balanced approach of patience and assertiveness.
  • Takes ownership of results, remaining aware of personal and store performance metrics.
  • Adapts selling techniques to enhance overall store financial outcomes.
  • Exhibits friendly and genuine service skills to foster customer relationships.
  • Engages multiple customers simultaneously while managing priorities effectively.
  • Maintains consistent follow-up with customers to facilitate sales closure.
  • Enhances product knowledge and stays updated on current collections.
  • Applies competitive knowledge to strengthen sales and customer connections.
  • Drives business growth through strategic sales initiatives and customer relationship management.
  • Tailors approach based on customer cues to meet their needs.
  • Builds lasting relationships with customers to ensure loyalty.
  • Completes daily operational tasks without compromising service quality.

Workplace Environment

  • Fosters a positive and enthusiastic atmosphere aligned with the company's vision.
  • Encourages teamwork, trust, and collaboration among peers and supervisors.
  • Demonstrates confidence in customer interactions.
  • Takes initiative and accountability for personal performance.
  • Welcomes constructive feedback and adjusts behaviors accordingly.
  • Acts as a brand ambassador at all times.
  • Exhibits adaptability and flexibility in a dynamic environment.
  • Maintains professionalism and composure consistently.
  • Develops short and long-term strategies to achieve performance goals.
  • Utilizes company resources to stay informed.
  • Addresses customer issues effectively, involving management when necessary.
  • Promotes a collaborative selling environment.

Operational Responsibilities

  • Performs daily operational tasks, ensuring store standards are met in a timely manner.
  • Adheres to all retail policies, including loss prevention and operational procedures.
  • Utilizes company tools to enhance client relationships and drive sales.
  • Restocks inventory on the sales floor as required.
  • Processes shipments efficiently.

Qualifications

Experience: 1-3 years of experience in a luxury retail environment is preferred, with a solid understanding of fashion trends and market competition.

Education: High school diploma or equivalent; a college degree is preferred.

Technical Skills: Proficient in cash register systems and basic computer skills, including the use of mobile devices and the internet.

Physical Requirements: Ability to communicate effectively with customers and team members. Must be able to navigate the sales floor and stockroom, reach and bend to access products, and lift items as needed.

Availability: Must have flexible availability, including weekends.

Equal Opportunity Employer

Tapestry is committed to diversity and inclusion in the workplace, ensuring that all employment decisions are made based on qualifications without regard to any legally protected status.

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