Retail Sales Specialist III

1 week ago


Pittsburgh, Pennsylvania, United States Tapestry Full time

Company Overview

Tapestry is a global house of brands renowned for its commitment to quality craftsmanship and modern luxury. Our brands embody a spirit of innovation and inclusivity, creating a unique experience for our customers.

Position: Sales Associate III

As a Sales Associate III, you will play a vital role in delivering exceptional customer service and driving sales performance. This position is designed to provide temporary support during peak seasons, requiring flexibility in scheduling to meet business needs.

Key Responsibilities

  • Align decisions with organizational objectives and values.
  • Develop personalized sales strategies in collaboration with management.
  • Anticipate customer needs through proactive engagement.
  • Establish credibility as a fashion advisor by staying informed on market trends.
  • Support local sales strategies by understanding market dynamics.
  • Present a polished image that reflects the brand's standards.
  • Exhibit exemplary selling and service behaviors consistently.
  • Influence purchasing decisions through a balanced approach of patience and assertiveness.
  • Take ownership of personal and store performance metrics.
  • Adapt selling techniques to enhance overall store results.
  • Provide friendly and genuine service to customers.
  • Suggest additional products to enhance customer satisfaction.
  • Manage multiple customer interactions effectively.
  • Follow up with customers to nurture relationships and close sales.
  • Enhance product knowledge and remain updated on current collections.
  • Utilize competitive insights to strengthen customer relationships.
  • Drive sales through effective clienteling and relationship management.
  • Tailor approaches based on customer cues and preferences.
  • Build lasting relationships with customers to foster loyalty.
  • Complete daily operational tasks while maintaining service standards.

Work Environment

  • Foster a positive and collaborative atmosphere among peers and supervisors.
  • Demonstrate confidence and initiative in customer interactions.
  • Embrace feedback and adapt behaviors accordingly.
  • Represent the brand with professionalism at all times.
  • Maintain composure in a dynamic retail environment.
  • Develop strategies to achieve personal performance goals.
  • Utilize company resources to stay informed and effective.
  • Address customer issues with appropriate solutions, involving management when necessary.
  • Encourage a team-oriented selling environment.

Operational Duties

  • Execute daily operational tasks, ensuring adherence to company standards.
  • Follow retail policies and procedures, including loss prevention protocols.
  • Leverage technology to enhance customer relationships and drive sales.
  • Restock inventory as needed to maintain sales floor presentation.
  • Process shipments efficiently to support store operations.

Qualifications

  • Experience: 1-3 years in luxury retail preferred, with knowledge of current fashion trends.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical Skills: Proficient in cash register systems and basic computer skills.
  • Physical Requirements: Ability to communicate effectively and navigate the sales floor.

Availability: Flexible schedule required, including weekends.

This job description is intended to provide a general overview of the position and is not exhaustive of all responsibilities.



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