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Branch Operations Administrative Coordinator

2 months ago

Reno, Nevada, United States Guild Mortgage Full time
Guild Mortgage Company has been a leader in the mortgage industry since 1960, dedicated to facilitating home ownership through exceptional service and competitive financing options.

Position Overview

The Branch Operations Administrative Coordinator is a vital member of our team, responsible for a variety of administrative tasks that support the branch's operations. This role involves working under limited supervision to deliver comprehensive administrative support, ensuring smooth daily operations and excellent customer service.

Key Responsibilities
  • Assist loan processors with various clerical tasks, including special projects, report generation, and document management.
  • Prepare and distribute disclosure documents as required.
  • Engage with escrow companies to track and follow up on outstanding items until all necessary documents are secured.
  • Support the auditing of loan files to ensure accuracy and completeness, including file reconciliation and record maintenance.
  • Provide assistance to the Branch Manager and Operations Manager as needed.
  • Handle incoming calls with professionalism, offering information or directing inquiries to the appropriate personnel.
  • Manage incoming mail and packages, ensuring proper logging and distribution according to branch procedures.
  • Oversee office supply inventory, placing orders as necessary and confirming receipt of supplies.
  • Collaborate with IT support to troubleshoot basic office technology issues.
  • Perform general office duties, including photocopying, faxing, and filing.
  • Prepare materials for meetings and marketing initiatives.
  • Maintain a clean and organized office environment, including common areas.
  • Monitor and resolve discrepancies related to appraisal and credit report invoices.
  • Draft and circulate correspondence and memos as needed.
  • Coordinate events and meetings, preparing agendas and setting up meeting spaces.
  • Develop and update forms to enhance workflow efficiency.
  • Undertake additional responsibilities as assigned.
Qualifications
  • High school diploma or equivalent is preferred, along with a minimum of three years of experience in an administrative support role.
  • Experience in mortgage lending or finance is advantageous.
  • Typing proficiency of 60-70 words per minute is required.
  • Strong commitment to delivering exceptional customer service.
  • High levels of discretion, tact, and confidentiality are essential.
  • Ability to interact with both internal and external customers with patience and professionalism.
  • Proficiency in data entry and Microsoft Office Suite (Word, Excel, PowerPoint) is necessary.
  • Capability to manage multiple priorities effectively.
  • Excellent verbal and written communication skills, with a focus on grammar and punctuation.
  • Self-motivated with keen attention to detail.
  • Adherence to ethical standards and company values is expected.
Supervision
  • Position requires intermittent supervision based on experience.
  • Ability to apply sound judgment in executing job responsibilities.
Physical Requirements
  • Primarily sedentary work with general office mobility; ability to lift office supplies and equipment up to 20 pounds occasionally.
  • Frequent use of a computer keyboard and mouse.
  • Ability to accurately interpret sounds and visual information for effective communication.
  • Work is conducted in an office environment with minimal exposure to adverse conditions.
Guild Mortgage Company offers a supportive work environment, competitive pay, and a comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan with employer matching.

Guild Mortgage Company is an Equal Opportunity Employer.

Compensation is influenced by various factors, including local and federal wage requirements, education, experience, and geographical location.