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Guest Services Representative

2 months ago

Birmingham, Alabama, United States Topgolf Full time
Job Summary

We are seeking a highly skilled and enthusiastic Guest Services Representative to join our team at Topgolf. As a key member of our staff, you will be responsible for providing exceptional customer service and ensuring a memorable experience for our guests.

Key Responsibilities
  • Welcome and assist guests with check-in and reservations, ensuring a smooth and efficient experience.
  • Provide accurate and timely information about the venue, gameplay, and promotions, showcasing your knowledge and enthusiasm for our brand.
  • Assist guests with golf clubs and equipment, demonstrating a commitment to their satisfaction and comfort.
  • Ensure the cleanliness and organization of the venue, maintaining a high standard of quality and attention to detail.
  • Offer retail items to guests, promoting our products and services while providing excellent customer service.
  • Respond promptly to guest inquiries and requests, resolving issues efficiently and effectively.
  • Deliver game demonstrations and enforce safety guidelines, prioritizing guest safety and well-being.
Critical Skills and Experience
  • Excellent customer service and communication skills, with the ability to work effectively in a fast-paced environment.
  • Ability to work effectively in a team, collaborating with colleagues to achieve common goals.
  • Basic computer skills for reservations and check-in, with a willingness to learn and adapt to new systems.
  • Physical ability to lift and move golf bags and equipment, demonstrating a commitment to guest satisfaction and comfort.
What We Offer

As a Guest Services Representative at Topgolf, you will have the opportunity to work in a dynamic and fast-paced environment, surrounded by a passionate and dedicated team. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.