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Client Strategy Manager

2 months ago

Austin, Texas, United States Pulsate Mobile, Ltd. Full time
{"title": "Customer Success Strategist", "content": "About Pulsate Mobile, Ltd.

Pulsate Mobile, Ltd. is a leading fintech company that specializes in personalization solutions for the banking industry. Our mission is to revolutionize the way financial institutions engage with their customers through innovative digital strategies.

Job Summary

We are seeking a highly skilled Customer Success Strategist to join our team. As a key member of our organization, you will be responsible for developing and implementing effective account planning strategies to ensure customer retention, product adoption, and growth.

Key Responsibilities
  • Develop and implement account planning strategies to drive customer success and growth.
  • Establish trusted advisor relationships with key stakeholders to align customer activities with their business strategy.
  • Cultivate a consultant approach in interactions to address client inquiries and meetings with expert perspective.
  • Spearhead and deliver presentations during routine client meetings to showcase the value of our solution.
  • Naturally profile and conduct customer discovery to generate direct upsell opportunities.
Requirements
  • Excellent planning, organizing, and communication skills.
  • Able to work independently and cross-functionally.
  • A self-starter with drive and a passion to see customers succeed.
  • Confident when conducting strategic research, customer calls, and implementing customer initiatives.
  • Naturally inquisitive with a desire to learn and understand.
What We Offer

We offer a dynamic and collaborative work environment, opportunities for professional growth and development, and a competitive compensation package.

", "lang_code": "en-US"}