Client Solutions Manager

4 days ago

Austin, Texas, United States Tik Tok Full time

About the Role:

TikTok is seeking a highly skilled Client Solutions Manager to join our Global Business Solutions team. As a Client Solutions Manager, you will be responsible for developing and growing client relationships with advertisers of all sizes.

Key Responsibilities:

  • Act as a consultant to develop and grow client relationships with advertisers of all sizes
  • Create media plans that deliver against client KPIs
  • Monitor, analyze campaign performance and make proactive recommendations to improve results
  • Project manage complex media buys with multiple stakeholders, timelines, and assets
  • Support and work with Sales on presale research and pitches
  • Serve as an external product expert, educating clients and agencies on TikTok ad solutions and best practices
  • Manage measurement strategy and creative execution
  • Collaborate with cross-functional teams to ensure successful campaign executions and troubleshoot client issues
  • Collect marketplace feedback and insights to guide our advertising strategy and ad offerings

Requirements:

  • Experience in an account management and/or client service role within digital marketing and/or advertising
  • Experience with auction-based ad networks
  • Experience working directly with brand or performance advertisers, including agencies
  • Experience managing complex client and campaign issues
  • Experience analyzing campaign delivery, diagnosing and solving technical problems with product and engineering teams
  • Experience with ad verification partners (IAS, DV, MOAT)
  • Working knowledge of Excel
  • Exceptional verbal and written communication skills and ability to effectively translate technical language to non-technical stakeholders
  • Adaptability and strong problem-solving skills
  • Impeccable attention to detail and highly organized
  • Self-starter and motivated to learn
  • Passion for TikTok marketing, and up for the challenge of building something from the ground up

About TikTok:

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. We are passionate about this and hope you are too.

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws.

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