Client Partnership Manager
4 weeks ago
About the Role:
We are seeking a highly skilled Client Relationship Manager to join our team at Unreal Gigs. As a key member of our client-facing team, you will be responsible for building and maintaining strong relationships with our clients, ensuring their needs are met, and driving business growth through tailored solutions.
Key Responsibilities:
- Client Engagement and Relationship Management: Build and maintain strong relationships with clients, acting as their main point of contact for all matters related to services, projects, and account management.
- Tailored Solutions and Client Satisfaction: Partner with clients to deliver tailored solutions that address their unique needs, ensuring all services are aligned with client goals and working closely with internal teams to deliver high-quality results on time and within scope.
- Account Growth and Expansion: Identify opportunities to grow client accounts by offering additional services and solutions, developing strategies for account expansion, cross-selling, and up-selling to drive revenue growth and deepen the partnership.
- Client Advocacy and Support: Act as the voice of the client within the company, advocating for their needs and ensuring that internal teams are aligned with client expectations, resolving issues quickly and effectively, and maintaining high levels of client satisfaction.
- Performance Metrics and Reporting: Track and analyze key performance metrics to assess client satisfaction, account performance, and project success, providing regular reports to clients and leadership, demonstrating the value of the partnership and identifying areas for improvement.
- Contract Management and Negotiation: Oversee contract negotiations, renewals, and compliance, ensuring that terms are favorable for both the client and the company, managing all administrative aspects of client agreements, including billing, service level agreements (SLAs), and legal requirements.
- Collaboration with Internal Teams: Work closely with sales, project management, and delivery teams to ensure seamless service delivery, collaborating across departments to align resources, meet client expectations, and resolve any issues that arise during the course of the relationship.
Requirements:
- Client Relationship Expertise: Proven ability to build and maintain long-lasting client relationships, with a deep understanding of client needs and a proactive approach to meeting those needs.
- Strategic Thinking and Account Growth: Experience in growing accounts and driving business growth through cross-selling and up-selling, adept at creating tailored strategies that align with client objectives and company goals.
- Problem-Solving and Conflict Resolution: Strong problem-solving skills, with the ability to handle client concerns quickly and effectively, thriving in fast-paced environments and maintaining a calm, solutions-oriented approach.
- Negotiation Skills: Experience negotiating contracts and service agreements that benefit both the client and the company, skilled at balancing client needs with internal resources and capabilities.
- Communication and Collaboration: Excellent interpersonal and communication skills, with the ability to work closely with clients and internal teams to ensure alignment on goals and expectations, a natural collaborator who can bridge the gap between client needs and business objectives.
- Data-Driven Decision Making: Experience using data and metrics to assess client satisfaction, measure performance, and identify areas for improvement, comfortable presenting insights and recommendations to both clients and leadership.
- Humor: A great sense of humor, because even in high-pressure client management roles, we believe in creating a positive and enjoyable work environment.
Education and Experience:
- Bachelor's degree in Business, Marketing, or a related field. Equivalent experience with a proven track record in client relationship management is also valued.
- Certifications in account management, customer success, or sales (e.g., Certified Client Success Manager) are a plus. If you've completed leadership or client management training, that's an added advantage.
- 5+ years of experience in client relationship management, with a proven history of managing key accounts, growing client relationships, and delivering tailored solutions.
Benefits:
- Health and Wellness: Comprehensive medical, dental, and vision insurance plans with low co-pays and premiums.
- Paid Time Off: Competitive vacation, sick leave, and 20 paid holidays per year.
- Work-Life Balance: Flexible work schedules and telecommuting options.
- Professional Development: Opportunities for training, certification reimbursement, and career advancement programs.
- Wellness Programs: Access to wellness programs, including gym memberships, health screenings, and mental health resources.
- Life and Disability Insurance: Life insurance and short-term/long-term disability coverage.
- Employee Assistance Program (EAP): Confidential counseling and support services for personal and professional challenges.
- Tuition Reimbursement: Financial assistance for continuing education and professional development.
- Community Engagement: Opportunities to participate in community service and volunteer activities.
- Recognition Programs: Employee recognition programs to celebrate achievements and milestones.
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